Senior ServiceNow Architect

We are seeking an experienced and strategic Service Now Architect to lead the design, implementation, and scaling of our enterprise Service Now platform. In this role, you will bridge the gap between business strategy and technical execution, defining the architectural roadmap across ITSM, ITOM, CSM, HRSD, or custom application scopes. You will collaborate closely with cross-functional IT leaders, developers, and stakeholders to ensure platform stability, optimal performance, seamless integrations, and alignment with industry best practices (ITIL).Req#

The recruiting efforts for this position are intended to fill an existing vacancy for a new position.

Responsibilities Architectural Vision &

Roadmap:

Own the end-to-end technical roadmap for the Service Now platform, ensuring scalability, security, and alignment with organizational goals

Solution Design:
Translate complex business requirements into robust, scalable, and upgrade-safe technical designs utilizing out-of-the-box (OOTB) functionality wherever possible

Platform Governance & Best Practices:
Establish and enforce governance frameworks, coding standards, instance hygiene, update set management, and release processes

Integration & Ecosystem Management:
Design and oversee complex integrations between Service Now and third-party enterprise tools (e.g., Datadog, Jira, Pager Duty, AWS, Azure, SSO/LDAP) using REST/SOAP APIs, Integration Hub, and MID Server architectures

Technical Leadership & Mentorship:
Guide and mentor a team of Service Now developers, administrators, and analysts; conduct code reviews and architecture design reviews

Upgrade & Performance Optimization:
Manage periodic instance upgrades, monitor system performance, troubleshoot bottlenecks, and optimize database and script execution

Requirements8+ years of total IT experience with at least 5+ years specializing in Service Now architecture, design, and implementation within large enterprise environments

Deep technical proficiency in core IT Service Management (ITSM) and one or more adjacent domains: IT Operations Management (ITOM - Discovery, Service Mapping, Event Management), Customer Service Management (CSM), HR Service Delivery (HRSD), or Strategic Portfolio Management (SPM)
Advanced knowledge of Service Now development standards:
JavaScript, Jelly, AngularJS, HTML/CSS, Flow Designer, Workflow, Business Rules, Client Scripts, Script Includes, and UI Actions

Experience with Integration Hub, REST/SOAP web services, MID Servers, and OAuth configurations

Strong adherence to ITIL v4 framework (ITIL certification preferred)

Experience with Agile/Scrum delivery methodologies

Service

Now Certified Master Architect (CMA) or Certified Application Developer (CAD)
Certified Implementation Specialist (CIS) in ITSM, ITOM, or related modulesITIL 4 Foundation (or higher)
We offer

Extended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid)
Life and AD&D Insurance (Company Paid)
Employee Assistance Program (Company Paid)
Telehealth (Company Paid)
Short-term Disability (Company Paid)
Long-Term Disability Paid Time Off (including vacation and sick days)
Registered Retirement Savings Plan (RRSP) with Company match

Maternity/Parental/Adoption Leave Top-up Employee Stock Purchase Program Critical Illness Insurance Employee Discounts Unlimited access to Linked In learning solutionsEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge…