Pro Shop Attendant - Canyon Lanes

The Pro Shop Attendant – Canyon Lanes is responsible for providing friendly, knowledgeable, and efficient guest service while supporting the daily operations of the Canyon Lanes Pro Shop, bowling center, and assigned Food & Beverage services. This role assists guests with bowling merchandise, equipment, lane assignments, reservations, scoring systems, food and beverage orders, and related services. The Pro Shop Attendant processes sales transactions, maintains inventory and product displays, supports bowling activities and events, and helps ensure the Pro Shop, bowling areas, and service areas remain clean, organized, safe, and well stocked.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets guests and provides prompt, professional, and courteous service while assisting with Pro Shop products, bowling services, Food & Beverage orders, and Canyon Lanes activities.
• Assists guests with lane assignments, reservations, bowling equipment, scoring systems, shoe rentals, and general questions regarding Canyon Lanes services.
• Assists guests with the selection of bowling balls, shoes, bags, accessories, apparel, and other merchandise based on guest needs and product knowledge.
• Provides accurate information regarding product features, sizing, pricing, availability, bowling equipment options, menu items, promotions, leagues, tournaments, and special events.
• Provides guests with bowling shoes and equipment and ensures items are properly collected, cleaned, sanitized, and stored after use.
• Takes and accurately enters Food & Beverage orders into the point-of-sale system when assigned.
• Delivers Food & Beverage orders to bowling lanes, seating areas, party areas, and other designated guest locations when needed.
• Processes merchandise, bowling, and Food & Beverage sales transactions accurately using the point-of-sale system, including cash, credit, comps, discounts, and other approved forms of payment.
• Maintains accurate cash-handling practices and follows established procedures for assigned cash drawers and transactions.
• Provides basic assistance with scoring systems, bowling equipment, lane reservations, and other bowling center functions within the scope of assigned training and responsibilities.
• Assists with birthday parties, group events, leagues, tournaments, promotions, and special events, including bowling setup and Food & Beverage service.
• Receives, organizes, stocks, and displays merchandise to maintain appropriate inventory levels and an attractive, guest-ready retail environment.
• Monitors inventory levels and communicates low-stock, damaged, missing, or incorrectly priced merchandise to management.
• Assists with receiving merchandise deliveries, verifying products against applicable documentation, and properly storing inventory.
• Monitors and restocks bowling supplies, Food & Beverage items, condiments, paper products, utensils, beverages, and other operational supplies.
• Maintains accurate pricing, product labels, signage, and merchandise displays in accordance with departmental standards.
• Maintains cleanliness and organization of the Pro Shop, bowling lanes, seating areas, counters, shoe rental areas, Food & Beverage service areas, storage areas, and surrounding work spaces.
• Follows established food safety, sanitation, handwashing, glove use, allergen-awareness, and temperature-control procedures when handling Food & Beverage items.
• Safely operates tools, point-of-sale systems, Food & Beverage equipment, and other equipment required for assigned duties in accordance with established procedures and manufacturer guidelines.
• Assists with opening and closing duties, including cleaning, stocking, equipment checks, securing assigned areas, and completing required operational procedures.
• Identifies and promptly reports…