Response Volunteer Manager, NRO

Description

We’re Hiring!
Response Volunteer Manager, NRO

Location of Position: Marin Headlands, Sausalito, California

Reports to: Northern Range Operations Senior Manager

Position Classification & Expected Hours of Work, and Travel:

• This is a full-time position.
• Regular onsite work is required.
• Work schedule is Tuesday through Saturday.
• Days and hours of work may vary according to the needs of The Marine Mammal Center.
• Evening, weekend, and holiday work is required as job duties demand.
• Travel within California is expected for this position.

Compensation Range: $70,720 - $76,897 annual

Benefits:

• Holidays
• Sick Time
• Vacation
• Medical, Dental, and Vision
• Life Insurance
• Long Term Disability Insurance
• 401k Retirement Plan
• Employee Assistance Program

Job Summary:

The Response Volunteer Manager, NRO is responsible for leading volunteer-driven marine mammal response operations and strengthening volunteer capacity across The Marine Mammal Centers Northern Range Operations (NRO) from San Mateo County through Mendocino County, in support of Field Operations and Response (FOR) program readiness. They oversee volunteer onboarding, training, scheduling, retention, and readiness, leading and supporting more than 200 volunteers in various roles engaged in assessment, rescue, and transport.

Working in close partnership with the Northern Range Operations Senior Manager, this role ensures consistent volunteer capacity, operational alignment, and continuous improvement of operational practices, and leads community engagement and outreach activities that increase public awareness, responsible reporting, and an increased volunteer pipeline. Through this work, the Response Volunteer Manager, NRO directly advances the Center’s mission and strategic priorities.

• Lead the planning, coordination, and continuous improvement of volunteer programs supporting Northern Range Operations (NRO) response and Field Operations and Response (FOR), ensuring volunteers are effectively trained, supported, and deployed to meet operational needs.
• Partner with the People & Culture department to define volunteer recruitment needs, support onboarding for NRO Response volunteers and Field Operations Mentors (FOMs) and ensure volunteer compliance with organizational requirements.
• Collaborate with the People & Culture department and Learning & Development team to design, deliver, and continuously improve initial and ongoing training programs for NRO volunteers, interns, apprentices and FOMs, including developing training modules, set training schedules, and aligning practices with other FOR regions.
• Oversee volunteer data management and scheduling systems, maintaining accurate volunteer profiles across technology platforms (e.g., Volgistics, Group Me) to support response readiness and operational coordination.
• Monitor volunteer participation and performance by running regular reports, engaging volunteers who fall below participation requirements, and collaborating with NRO department, People & Culture department, and FOMs to address engagement concerns or process deactivations as needed.
• Provide direct volunteer leadership during hotline coverage and response operations, and partner with NRO department to train and support NRO staff in effective volunteer management practices.
• Lead NRO volunteer communications, including newsletters, response reminders, and surveys, and collaborate with NRO and People & Culture department to assess feedback, evaluate retention trends, and implement engagement and improvement strategies.
• Plan and support volunteer recognition and wellness initiatives, including events and annual celebrations, in collaboration with People & Culture.
• Evaluate volunteer capacity models, retention strategies, response policies, procedures, tools, and internal collaboration systems, performing quality control through observation and coaching, and implement improvements or propose enhancements.
• Lead special projects that strengthen NRO and FOR operational effectiveness, volunteer readiness, and overall response capacity as assigned.

• Provide leadership, coaching, training, and expectation…