Crew Team Member, Restaurant​/Food Service

Location: North Hollywood

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA.

Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald's USA has no control over employment matters at the restaurant. McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

Description:

McMarro Family Restaurants own and operate 30 McDonald's Restaurants throughout Southern California. We have been in business for over 30 years and have spent the last decade expanding our business and creating opportunities for career growth for our employees. At McMarro we believe in working together to create a culture that supports the company's values;
Family, Integrity, Community and Teamwork.

As a Crew Team Member, you will play a crucial role in ensuring the smooth and efficient operation of the restaurant. Your primary responsibility is to provide excellent customer service by greeting our customers with a smile, ensuring a memorable visit, delivering high-quality products, and maintaining a clean and welcoming environment for our guests. Crew members are expected to work in several workstations and areas of the restaurant and complete different cleaning tasks in each area.

Areas include drive-thru, front counter, production, dining room, restrooms, parking lot, and other areas within the restaurant or areas that are considered company property.

Job Responsibilities

In addition to following company policies and procedures, main responsibilities include, but are not limited to:

● Contribute to a Safe & Respectful Workplace - practice respectful communication with co-workers and customers.

● Customer Service - regardless of your station, greet our customers in a friendly manner, follow McDonald's procedures for customer satisfaction.

● Food Preparation and Cooking - prepare and present our delicious food items following McDonald's procedures and standards - always prioritizing food safety.

● Safety Compliance - maintaining a safe environment for both crew and customers by following McDonald's procedures to prevent work accidents.

● Cleaning and Sanitization - maintain a clean restaurant by keeping your work area clean as well as the areas that our customers visit.

● Teamwork - it starts with reporting to work on time and doing your personal best. It also includes taking initiative to help co-workers with tasks in order to meet the restaurant's goals.

● Dependability - listening and following directions given by your manager, reporting to work on time and being consistent.

● Appearance - follow the company's appearance policy 100%, 100% of the time.

● Adaptability - learn to operate other workstations and adapt quickly to change.

● Upselling and Promotion - recommending menu items and encouraging customer use of surveys and the McDonald app.

● Stocking and Inventory - keeping the restaurant well stocked for efficient operations.

Requirements & Skills

● Has a "can-do" attitude, sense of optimism, ownership, and commitment towards his/her work responsibilities.

● Provide excellent customer service, including communication skills and a friendly attitude.

● Willingness to learn and grow.

● Can excel in a fast-paced environment with minimum supervision

● Exhibits polite and respectful behavior at all times

● Ability to stand for long periods, lift items (typically 10-30 pounds)

● Ability to handle money, make transactions, and provide correct change when necessary

● Ability to follow health and safety standards, including hygiene practices and proper food handling procedures

● Reliability, punctuality, and a strong work…