Counter Attendant - Gjusta

Counter Attendant
- Gjusta

Salary Range: $18.42 per hour (DOE and State) +Tips

Availability on weekends required

We define hospitality as 'warmth to strangers' and believe it has a place in any business and across all positions. We are a group who are interested in creating diverse hospitality experiences - whether a hotel, a pizza slice shop, a grocer, a flower shop, a home goods store, a bakery, or a restaurant - we are passionate about it all.

Regardless of whether your position is in retail, wholesale, maintenance, driving, events, design, accounting, HR, or food & beverage - we enjoy working with people who want to work in an environment that defines hospitality the way we do and are curious to learn more about the different types of businesses we offer.

As a team member of the Gjelina Group, every role is key in our mission to consistently create thoughtfully nuanced experiences for guests in each of our locations. We ask all of our team members to participate in knowledgeable and respectful communication with guests and each other, coming to work with a desire to learn and work together. Each position in our team requires teamwork, a flexible schedule, the ability to stay calm within a busy environment, and the ability to multitask and stay organized.

The Counter Attendant is the primary guest point of contact for the counter. Counter Attendants ensure that excellent quality and superb service are enjoyed by all of our guests.

• To maintain a high customer service focus by approaching your job with our guests' satisfaction always in mind.
• To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both guests and your colleagues.
• To be decisive, accept responsibility for making things happen, think ahead, and develop contingency plans (while ensuring that you have the support to get the job done).
• To be motivated and committed, approaching all tasks with enthusiasm, and seizing opportunities to learn new skills or knowledge in order to improve your performance.
• To be flexible, responding quickly and positively to changing environments
• To maintain high team focus by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals.

• Knowledge of all dishes on the menu, to be able to identify them and to know their ingredients
• Adhere to all health, safety, alcohol control, and sanitation protocols
• Always provide prompt, attentive service. Greet/Thank all customers as they enter/exit the space.
• Takes guest's orders in Point of Sale - "POS"
• Always suggests product alternatives to enhance guest food experience.
• Completes sales transactions in an accurate and timely manner
• Prepare espresso drinks to order
• Prepare drink orders in accordance with all recipes provided by Gjelina Management.
• Work with BOH to expedite orders in an orderly and timely manner
• Organize, clean, and maintain all areas of the counter.
• Prepare the floor at the opening and closing of each shift, stocking, cleaning, and preparing for service.
• Prepare stations at the opening and closing of each shift, stocking, cleaning, and preparing for service.
• Ensure all stations are equipped for service.
• Assist others with stations when needed.
• Maintain station throughout the shift, keep spaces clean and tidy, includes wiping down cases and all surfaces, and restocking throughout the day.
• Attend pre-shift meetings to find out the changes on the menu, 86s, and Chef's aesthetic for new dishes.
• Respond to any menu/drinks queries with knowledgeable answers.
• Deal with any service issues through your floor manager and communicate any unresolved issues to them at the end of the shift.
• Understand the right of way (guests, counter, and staff)
• Other duties as assigned by supervisor/manager

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Minimum 1-2 years restaurant or related experience (preferred).
• Minimum 1 year barista experience
• Ability to understand and follow written and verbal instructions
• Ability to use all relevant items of equipment
• Understanding, knowledge, and ability to comply with safety, sanitation, and food handling…