Retail supervisor - Hearst Castle

Location:

San Simeon, CA, US 93452

Under the direction of the Operations Manager, the Retail Supervisor is responsible for the work that is carried out within the Retail Department. Coordinates daily retail operations to ensure staff members and customers experience a positive impression of the facility and its retail services.

The hourly rate for this position is $24 - $28. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits,  Aramark Careers - Benefits & Compensation .

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.

• Supervises Retail Associates to ensure consistent coverage and operational support during all business hours.
• Coordinates daily store operations, including opening and closing procedures, cash handling, stocking, merchandising, and customer service.
• Trains Retail Associates by utilizing training programs established in conjunction with Aramark and retail leadership.
• Oversees retail floor operations to ensure world‑class service is provided in the following areas:
  • Customer assistance and point‑of‑sale transactions
  • Proper execution of merchandise display and store presentation standards
  • Product knowledge and customer engagement techniques
  • Handling customer returns, exchanges, and special requests
  • Monitoring and maintaining inventory levels
  • Ensures accurate operation and full utilization of the point‑of‑sale and inventory management systems.
• Assists with periodic inventory counts and reconciliations.
• Responds to customer concerns and resolves issues in a timely and professional manner.
• Maintains appropriate stock of retail merchandise and supplies; restocks as necessary.
• Oversees cash handling functions, including issuing and monitoring cashier banks.
• Designs and implements training programs to ensure that all staff are well‑versed in daily job functions, safety awareness, and Aramark policies and procedures.
• Responsible for ordering, storing, and inventorying all merchandise and supplies required for daily operations.
• Communicates closely with all departments to ensure a seamless customer experience.
• Establishes, implements, and follows all emergency and safety procedures.
• Perform any or all other duties as assigned by the Operations Manager.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

• Requires a positive attitude, strong work ethic, and a commitment to providing world‑class service to the client, guests, and co‑workers.
• A strong knowledge of personal computers is essential.
• Experience in all facets of providing excellent customer service.
• Must be able to lead, motivate, and communicate effectively with others.
• Strong organizational abilities.
• Preferably two years in retail or similar.
• Must be able to read, write, and clearly speak English.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require…