Front Desk Associate; Guide

Future Opening:
Front Desk Associate (Experience Guide)

Part Time
• Westlake Village

• An environment where diversity is celebrated
• A positive, empathetic, and supportive team and company
• Aesthetically inspiring work environment
• Competitive compensation + generous commissions

• Ability to work flexible hours, including evenings, weekends, and holidays

The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.

• Sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Enthusiasm and excellent guest service skills.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW.
• Enjoy working with people and possess a friendly and outgoing personality.
• Problem-solving and troubleshooting skills.
• Team player.

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality customizable massage services without the time commitment and cost of a traditional spa. Its interiors have been recognized by press and influencers for their elevated aesthetic, inspired by exotic destinations from around the world. The NOW Massage is expanding across the United States, bringing its thoughtfully crafted menu, healing products, and signature design to new cities.

Self-Care is Essential. The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We encourage you to show up for yourself to better support others. Relax your body. Reset your soul. Start NOW.

LIVE IN THE NOW
Be Present. Take time to recharge and reconnect within.
KINDNESS IS MAGIC
Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.
CARE FOR THOSE WHO CARE FOR OTHERS
Foster an environment where team members feel valued, recognized, and rewarded.
AUTHENTICITY ALWAYS
Open and transparent communication with our inner circle and guests.

Compensation: $18.50 per hour

• Aesthetically-inspiring work environment
• Growth potential
• All supplies are provided
• $100/year Wellness Reward
• Continuing Education Reimbursement