Tasting Room Associate

Joseph Cellars Winery is seeking an energetic, personable, and sales-driven individual to join our team. The ideal candidate is someone who can provide exceptional hospitality, create lasting relationships, strengthen existing relationships, and is comfortable with phone-based sales & customer relationship development.

• Welcoming and engaging with winery guests with a warm, professional, and enthusiastic approach.
• Host and conduct wine tastings and provide engaging education about Joseph Cellars wines, vineyards, winemaking, and winery history.
• Create opportunities for wine sales and Wine Club enrollment.
• Build relationships with tasting room guests and encourage future visits and purchases.
• Assist with private tastings, special events, member events, release events, and other winery functions.
• Maintain a clean, organized, and welcoming tasting room and guest environment.
• Assist with opening and closing procedures, restocking, merchandise, inventory, and other daily operational needs.
• Operate the winery's POS system and process sales accurately.
• Perform other duties as assigned by management.

• Conduct consistent outbound sales calls to existing and prospective customers.
• Develop genuine, long-term relationships with customers through personalized phone conversations.
• Recommend wines based on customer preferences, purchasing history, occasions, and interests.
• Introduce customers to new releases, featured wines, library selections, special offers, and Wine Club opportunities.
• Maintain accurate customer records, including contact information, shipping addresses, purchasing preferences, and sales notes.
• Document customer interactions, preferences, and follow-up opportunities.
• Respond promptly and professionally to customer calls, emails, and other inquiries.
• Assist customers with shipping questions, order status, returns, and other post-sale needs.
• Provide exceptional customer service throughout the entire sales process.
• Identify opportunities to increase customer frequency, order size, Wine Club membership, and repeat purchases.
• Work collaboratively with winery leadership to execute sales promotions, campaigns, and targeted customer outreach.

• A Tasting Room Associate with the confidence and enthusiasm to ask for the sale.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build authentic customer relationships over the phone and in person.
• Previous telephone sales, wine sales, hospitality, tasting room, or customer service experience preferred.
• Wine knowledge and/or wine industry experience strongly preferred.
• Comfortable working independently while also contributing to a team environment.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Self-motivated, proactive, and accountable for achieving sales goals.
• Comfortable learning and using POS, CRM, email, and other computer-based sales tools.
• Professional appearance and demeanor.
• Must be at least 21 years of age
  .
• Ability to stand for extended periods and lift/carry cases of wine up to approximately 40–50 lbs.
• Must be available to work weekends, winery events, select holidays, and occasional evenings.

This is an hourly, non-exempt position. Compensation may include hourly wages, tips, commissions, $30+/hour DOE. Health Benefits as well. The schedule will include regular weekend shifts and participation in winery events, with additional hours based on business needs.

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