Security Officer

• Location PO Box 70,Lake Arrowhead, CA, 92352,United States
• Employee Type Full Time

The Security Guard is responsible for maintaining a safe and secure environment for patients, visitors, physicians, employees, volunteers, and hospital property. The Security Guard proactively patrols hospital buildings and grounds, responds to emergencies, assists with de-escalation of disruptive situations, enforces hospital policies, and provides exceptional customer service while demonstrating Mountains Community Hospital's values of Compassion, Accountability, Respect, Excellence, and Service.

• Continuous foot and vehicle patrol of hospital buildings, parking areas, and grounds to maintain a safe and secure environment.
• Verify credentials, issue visitors pass, enforce visitation guidelines, and secure restricted areas (e.g., pharmacy).
• Monitor entrances, exits, and restricted areas to ensure authorized access.
• Respond promptly to emergency situations including medical emergencies, fire alarms, security threats, codes called, and other incidents. Assist clinical staff with behavioral health holds or combative patient restraints per facility protocols and medical direction.
• Investigate suspicious activity and document findings accurately and objectively.
• Prepare detailed incident, accident, and security reports in a timely manner.
• Monitor surveillance cameras, alarm systems, and security equipment.
• Secure hospital facilities by locking and unlocking designated areas according to established schedules.
• Assist during emergency preparedness activities, disaster response, and evacuation procedures.

• Provide courteous assistance, directions, and information to patients, visitors, and staff.
• Provide safe walking and driving escorts for staff and visitors, manage traffic flow in emergency driveways, enforce hospital parking policies, and facilitate secure transfers of valuables or sensitive materials.
• Assist with patient watches as assigned, including behavioral health or high‑risk patients, while maintaining patient dignity and confidentiality.
• Assist clinical staff in managing disruptive or aggressive behavior using de‑escalation techniques whenever possible.
• Support a welcoming environment through professional and respectful interactions.

• Enforce hospital policies and procedures consistently and professionally.
• Maintain confidentiality in accordance with HIPAA and hospital policies.
• Report unsafe conditions, security risks, workplace violence concerns, and safety hazards immediately.
• Participate in workplace violence prevention initiatives and safety training.
• Cooperate with law enforcement, emergency responders, and regulatory agencies when appropriate.
• Maintain knowledge of applicable federal, state, and local regulations affecting hospital security operations.
• Ensure adherence to OSHA, Joint Commission, and hospital‑specific safety protocols.

• Attend required meetings, training, and continuing education programs.
• Maintain required certifications and competencies.
• Participate in departmental quality improvement and safety initiatives.
• Demonstrate flexibility by assisting with departmental coverage as operational needs require.

• High school diploma or GED required.

• One (1) year of security, law enforcement, military, healthcare security, or related experience preferred.
• Previous healthcare security experience preferred.
• Experience working with diverse populations and crisis intervention is desirable.

• Current Basic Life Support (BLS) certification required or obtained within six (6) months of…