Case Manager_Resident Services Coordinator; Buellton

Job Description

Division:
Resident and Community Services

Supervisor:
Director of Resident & Community Services

Status:
Non-Exempt, Full-Time

Hourly Rate: $30.00-$35.00

Under the supervision of the Director of Resident and Community Services, this role will be a dual functional role of a Case Manager and Coordinator position. This role plays a key role in supporting the operations of each property, serving diverse populations including low-income households, formerly homeless individuals, people with disabilities, and residents with mental health conditions. The primary focus of this role is to support permanent supportive housing residents and others with special needs in achieving housing retention and long-term stability.

The Case Manager/Coordinator delivers comprehensive supportive services by helping individuals and families maintain lease compliance, build positive relationships with neighbors and property staff, and overcome barriers to stable housing. This includes assisting residents in accessing community resources, developing individualized plans, managing behaviors that may threaten housing stability, and connecting with appropriate service providers. The overarching goal is to enhance each client’s self-sufficiency, mental health, and overall quality of life.

The Case Manager/Coordinator is responsible for delivering on-site, direct support and supportive service engagement to residents throughout the Cabrillo Rental Portfolio. This role provides intensive case management services and care coordination, which include, but are not limited to, psychoeducation on social and life skills, supportive counseling, crisis intervention, goal setting, budgeting, policy/eviction action plans, and overall housing readiness preparation. The Case Manager/Coordinator is deeply committed to the mission of serving vulnerable populations such as low-income individuals, veterans, the elderly, people with disabilities, and other special needs populations experiencing or at risk of homelessness.

As part of an interdisciplinary team, the Case Manager/Coordinator engages high-needs residents—many of whom are currently or formerly homeless and living with active mental illness, substance use disorders, co-occurring conditions, and/or chronic medical issues. Responsibilities include conducting psychosocial assessments, accurately identifying client needs and functioning levels, developing individualized case plans and treatment goals, coordinating services, and providing referrals and linkages to appropriate community resources.

THE POSITION IS ALSO RESPONSIBLE FOR:

• Developing and educating communities on a resource directory with relevant local and accessible resources.
• Providing social, educational, and recreational programs through collaborations with volunteers, local non-profits, governmental, and/or community resources.
• Developing programming and coordinate workshops relevant to resident needs (i.e. wellness, life skills, financial literacy, mental health, social well-being, technology, and community building).
• Establishing collaborative working relationships with Property Managers and other CEDC departments to facilitate open and on-going communication regarding resident activities, meetings, special events, resident concerns.
• Identifying and pursuing in-kind donation opportunities to support resident needs (e.g., clothing, furniture, school supplies, hygiene products).
• Conducting intakes, orientations, and needs assessments of residents; constructing appropriate customized services plans/budget plans that identify the services and benefits that best fit their needs.
• Plans and coordinates on-site educational activities that may include topics such as lease and house rules; independent living; health and wellness; home safety; home maintenance; personal safety; disaster preparedness; greening; green living and neighborhood projects.
• Complete individualized intake packets, including intake assessment, needs evaluation tools, consent for services, release of information and other forms.
• Maintain and update daily calendar to reflect resident…