DHS & OTL - Support Staff

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We are more than a nonprofit organization. We are a ministry of service that includes nearly 400 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth.

In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada.

VOA Family Services, a Certified Great Place to Work, is recruiting for Variable Hour, 4x10 schedule, Support Staff to work on the Options Transitional Living team. VOA's Family Services is a transitional housing program for homeless families. Our transitional housing program for women and children provides homeless families a safe environment for their children and themselves to live while they seek permanent housing and employment.

Services include individual and group counseling by dedicated case managers, life-skills and parenting classes, and referrals for permanent housing. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.

The Support Staff is responsible for assuring quality service in a safe, non-judgmental manner to all program participants compassionately and professionally as it relates to the specific program objectives. Objectives include supportive interaction with program participants and team members, assessment of participant’s needs, supporting the safety and integrity of all residents, and performing all work duties as required. Work is performed in a cost-effective and service-oriented manner related to established organizational standards.

• Responsible for performing daily work requirements to achieve established objectives of the department.
• Explain program rules and regulations to residents and facilitate residents’ observance of the rules.
• Coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines.
• Provide “awake” shift coverage and maintain grounds security at all times. Conduct hourly safety and security checks during designated periods.
• De-escalate crisis before it develops and appropriately respond to the crisis, providing emergency assistance to clients and co-workers as necessary.
• Maintain daily reports to provide statistical information.
• Perform housekeeping and other maintenance tasks as needed, i.e., change a light bulb, plunge toilet, etc. Prepare rooms for next resident; maintain/monitor staff area cleanliness, etc., to meet health/sanitation requirements of city and county.
• Respond to all client questions and concerns.
• Perform clerical duties on shift, i.e., answer telephone, record messages, and file as necessary.
• Maintain clear, thorough, routine communication with all residents.
• May perform other duties as assigned.
• Responsible for assistance with client development.
• Support the Volunteers of America staff in implementing plans to assist the residents in successfully completing the program.
• Role model positive behavior to help clients as they work towards self-sufficiency.
• Responsible for all areas of daily program maintenance in compliance with company policies.
• Document and report all client concerns and/or infractions that can…