Adolfo - Support Staff

WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 600 paid professional employees dedicated to helping those we serve. We provide compassionate care today for flourishing communities tomorrow. Founded locally in 1911, VOA Northern California & Northern Nevada is one of the largest providers of social services in the region, delivering a broad range of community-based services that transform lives while meeting immediate needs of families, individuals, veterans, seniors, and youth.

In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION: VOA puts faith into action by providing compassionate human services to empower individuals and strengthen communities. VOA aspires to create a world in which every person lives a life of emotional, physical, and spiritual well-being, filled with hope across Northern California & Northern Nevada.

PROGRAM AND

LOCATION:

VOA-NCNN, a Certified Great Place to Work, is recruiting for full-time Support Staff for the Adolfo Housing Program at our Mather Community Campus. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes

• paid holidays
• vacation
• sick pay
• health
• dental
• vision
• life
• short-term disability insurance coverage

POSITION SUMMARY:

Support Staff are responsible for the safety and security of the clients and property. Support Staff assure quality service to all program participants utilizing a compassionate and professional manner while assuring that program objectives are met. Objectives include supportive interaction with participants, acting as a role model, and maintenance of a safe and welcoming environment and performance of all work duties as required.

Work is performed in a cost-effective and service-oriented manner as it relates to established organizational objectives.
OBJECTIVES/

ACTIVITIES:

• Maintain extensive knowledge of the fire warning and suppression system and evacuation procedures to ensure all residents respond appropriately in case of emergency.
• Maintain clear, thorough, routine communication with Program Supervisor in all responsibilities listed.
• Provide “awake” active/mobile shift coverage while maintaining grounds security at all times.
• Maintain all shift logs and complete incident reports as required.
• Help prepare apartments for resident move-ins.
• Make hourly security checks during designated period.
• Explain rules and regulations and enforce residents’ observance of the rules.
• Transport (drive) and/or arrange transportation of clients as required. Keep van clean, gas tank filled, keep mileage log, and report any mechanical problems immediately.
• Assist on-site residents with minor problems and answer routine questions.
• Receive maintenance requests from clients. Check equipment in and out (such as vacuum cleaners); inspect for damage, maintain as needed.
• Perform housekeeping and other maintenance tasks as needed.
• Provide residents with a safe, non-judgmental environment.
• De-escalate crisis before they develop and respond to crisis situations in an appropriate manner.
• Comprehend and adhere to ethical standards and confidentiality laws.
• Perform routine clerical duties as required.

• Address and report any biological, psychological, or social issues that promote disharmony, criminal, or otherwise non-productive behavior.
• Support in implementing plans to assist the clients in pursuing educational, vocational, housing and other goals.
• Assist with conflict resolution among clients when necessary.
• Role model positive attitudes and…