Assistant Shop Manager

Job Description

Assistant Shop Manager
Starting full-time salary £22,932 a year (£12.60 per hour)
Permanent – 35 hours per week
Calne, SN11 0HA

Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail or customer service experience and are looking for the next step in your career? If you answered yes, we have the perfect opportunity for you.

Scope’s Calne shop – 11 Phelps Parade, Calne, SN11 0HA
. As Assistant Shop Manager you will work alongside the Shop Manager to keep the shop running smoothly each day. You will help increase sales, manage shop costs, and support and motivate the team.

• Assist in the management of the shop operations
• Work with the Shop Manager to support, motivate, and involve a diverse team of paid employees and volunteers
• Actively promote Scope and its services within the community
• Support the shop manager to drive sales and effectively manage stock; also support our online selling by identifying suitable items and listing them on online selling platforms
• Help the team deliver excellent customer service
• Deputise for the shop manager in their absence

• Proven experience in a customer-facing role, with responsibility for supervising or leading a team within retail or other service-based environments
• Experience working in a target-driven environment, with a focus on achieving sales or performance goals
• Experience of working in a fast paced environment
• A team player with a strong work ethic
• Strong communication and interpersonal skills
• IT literacy and numeracy skills

Please include examples in your application that show how your skills, experience, and values match the person specification in the job description. You must be eligible to work in the UK. Scope is not able to offer visa sponsorship. We accept applications only from individuals aged 18 or over.

We welcome applications from disabled people and from all backgrounds. We support an inclusive workplace and welcome applicants with lived experience of disability.

• 35 days holiday
• Pay progression at 6 months and 2 years
• Company pension
• Excellent training and career development
• Strong colleague networks – disability, race, LGBTQ+, gender, social mobility, carers, young people
• Wellbeing incentives, discounted gym membership, cycle-to-work scheme
• Long service awards and employee recognition awards

Apply by 11:59pm GMT on Monday 19 January 2026. Successful candidates will be subject to an enhanced DBS check.