Manager In Training

Join to apply for the Manager In Training role at Baseline Fitness
.

Assisting in the oversight of gym operations to ensure a positive member experience and a financially successful club with the intent of accelerated training to prepare for future club manager positions.

• Assist in recruiting, hiring, training and developing staff.
• Assist in member service oversight, ensuring all staff provide a great customer experience at all times.
• Very involved in all front desk related tasks.
• Great/meet potential members and provide gym tour.
• Assist to facilitate member service issues and questions.
• Assist with staff management and provide backup support to Club Manager as needed.
• Ensure prompt opening of gym when Club Manager is out (if applicable).
• Assist in preparation of new hire paperwork.
• Assist in preparation of schedule and coverage of shifts as needed.
• Supervise all team members in the Club Manager’s absence.
• Assist in coaching and counseling performance to help achieve company standards.
• Assist in implementation and adherence to all company policies and procedures.
• Assist overseeing cleanliness and appearance of gym.
• Assist in managing marketing efforts, ensuring staff is aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.
• Successful completion and demonstration of MIT training guide.
• Customer Service: communicate and interact with customers (includes coworkers and the public) in a way that exceeds customer wants and needs.
• Listening: actively listen to customers (includes coworkers and the public), empathize, see the situation from the customer’s perspective and work together to solve the problem.
• Problem Solving: recognize and define problems; analyze relevant information; encourage alternative solutions and plan to resolve situations; seek additional assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.

• Customer Service: communicate and interact with customers (includes coworkers and the public) in a way that exceeds customer wants and needs.
• Listening: actively listen to customers (includes coworkers and the public), empathize, see the situation from the customer’s perspective and work together to solve the problem.
• Problem Solving: recognize and define problems; analyze relevant information; encourage alternative solutions and plan to resolve situations; seek additional assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.

• High school diploma.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.
• Prior leadership experience required.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs less than 30% of the time.

Internship

Full-time

Human Resources

Wellness and Fitness Services