Human Resources Operations Specialist

Come Grow With Us
At Gold Coast Health Plan, we are driven to create the health plan of the future - today. We are disrupting the conventions of the health care industry by creating and applying leading-edge solutions to its many challenges.

Working at Gold Coast Health Plan means working alongside a team of committed individuals who are reshaping the organization and redefining how the needs of the whole person - health, health care, and social services and supports - are met. We are seeking collaborators, innovators, and those who are driven to be their very best.

If you are looking for a career of purpose and are passionate about having an impact on society's health care challenges, then Gold Coast Health Plan is where you should be. Here, you will be challenged and rewarded in equal measure.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Prepare and maintain new hire orientation materials in the HRIS system and ensure all documents such as pre-hire documents, executed policies, legal and required documentation are complete and maintained in the HRIS system and personnel file.
• Responsible for set up and maintenance of HR files shared drive folders.
• Maintains changes to current processes with established policies and procedures.
• Partners with Talent and Training on New Hire Orientation materials or assistance.
• Coordinate with IT and Facilities to ensure delivery of new hire and termination equipment return.
• Manage and maintain I-9 records, EEO, Workers Compensation reporting and files.
• Approve and update employee self service requests and organization changes in the HRIS system i.e., W-4, Address, Emergency Contact, Marital Status, Direct Deposit, Manager, pay and title changes, etc.
• Document payroll changes for bi-weekly payroll such as wage garnishments, changes in pay, etc.
• Serves as backup to Payroll for processing of verifications of employment.
• Process and maintain all background screenings in accordance with GCHP policies and procedures.
• Maintain database for Government Sanctions watchlist.
• Facilitate off-boarding process by ensuring termination packets are prepared as required, coordinating final pay with the payroll department.
• Facilitates scheduling termination exit meetings and required documents for HRBP's, along with notifications to appropriate staff.
• Assist employees with general HR and Benefit questions.
• Lead tuition assistance program approval and reimbursement process with managers and payroll.
• Partner with Director with processing and responses to unemployment, workers comp and legal claims.
• Partner with Director with maintenance of compensation program updates, revisions, postings and out of state relocation and compensation letters.
• Partners with Director with maintenance of compensation program updates, revisions, postings and out of state relocation and compensation letters.
• Partners with Director on maintenance, revisions and updates for all policy updates in Navex (Policy Tech for current and creation of new HR policies in accordance with all state, local and federal guidelines, which includes partnering with HR Architect on HRIS system updates.
• Maintains GCHP emergency response system
  - Send Word Now that includes onboarding/offboarding of staff which includes data entry, correspondence and troubleshooting system access.
• Assist HR Architect with updating and maintaining performance, compensation and bonus programs in the HRIS system.
• Partner with Director for yearly benefits renewals, enhancements and health fairs.
• Assist management and/or HRBP's for updating job descriptions.
• Acts as liaison between HRBP's, Talent and Recruitment related to operations activities.
• Serves as back up for Recruitment Coordinator, Talent Acquisition Lead for Multiview, onboarding, candidate updates and HRIS system administration.
• Miscellaneous projects and tasks assigned by the Director.

• Identify gaps and provide recommendations and solutions for process improvement to streamline current systems and contribute to process enhancement to build efficiency.
• Assist HR Operations Manager with annual compliance reporting such as…