Operations Business Analyst II

Operations Business Analyst II page is loaded## Operations Business Analyst II locations:
California-Remote:
Camarillo, CAtime type:
Full time posted on:
Posted Todayjob requisition :
JR100089

Come Grow With Us  At Gold Coast Health Plan, we are driven to create the health plan of the future - today. We are disrupting the conventions of the health care industry by creating and applying leading-edge solutions to its many challenges.

Working at Gold Coast Health Plan means working alongside a team of committed individuals who are reshaping the organization and redefining how the needs of the whole person – health, health care, and social services and supports – are met. We are seeking collaborators, innovators, and those who are driven to be their very best.

If you are looking for a career of purpose and are passionate about having an impact on society’s health care challenges, then Gold Coast Health Plan is where you should be. Here, you will be challenged and rewarded in equal measure.

About this role:

** POSITION SUMMARY
** The Operations Business Analyst II is responsible for independently driving process analysis, documentation, and improvement initiatives across operational teams. This position supports strategic efforts by identifying inefficiencies, designing scalable solutions, and coordinating with business and technical teams to implement enhancements. The ideal candidate is an experienced professional with strong analytical and communication skills who thrives in a collaborative and dynamic environment.

As a Operations Business Analyst II you will analyze business requirements, optimize processes, and facilitate the integration of solutions.

Your role will involve collaborating with stakeholders to improve member and provider interactions and outcomes.

Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
** ESSENTIAL FUNCTIONS
**** Job Function & Responsibilities*
* · Business Analysis and Process Governance
· Assist in gathering and documenting business requirements from internal stakeholders.
· Support process mapping, documentation, and the creation of standard operating procedures (SOPs).
· Participate in stakeholder meetings to capture action items and identify potential process improvements.
· Maintain organized documentation repositories and assist with version control.
· Work closely with cross-functional teams to learn and support various operational workflows.
· Design, configure, and optimize workflows and processes.
· Monitor user feedback and system performance to identify improvement opportunities.

Data Analysis and Reporting
· Assist with data collection, validation, and entry into reports or dashboards under guidance.
· Perform data analysis and generate reports to provide actionable insights for enhancing member/provider engagement and service delivery.

Training and Support
· Create training materials and guides to support system adoption; deliver user training if/when applicable
· Contribute to the development of training materials, job aids, or reference guides in collaboration with SMEs.Testing
· Conduct system testing and User Acceptance Testing (UAT) to validate changes. Coordinate and facilitate UAT among several users if/when needed.
· Work with vendors for system configuration, troubleshooting, and integration of new features.

General
· Manage tasks and projects using agile principles, including backlog management and sprint planning.
· Facilitate communication between technical teams and business stakeholders to ensure project alignment.
· Support light project management efforts, assisting with task prioritization, project timelines, and cross-functional communication.
· Help monitor project timelines and task completion using basic project tracking tools.
· Demonstrate continuous learning and actively seek mentorship from senior analysts.
** MINIMUM QUALIFICATIONS
*
* Education & Experience:

· 3–5 years of experience in a…