Sales Operations Manager

The Sales Operations Manager serves the commercial organization, driving portfolio management, sales planning, and demand planning across both Direct and Indirect product lines. This role is a critical link between Business Development, Supply Chain, Marketing, and the Sales team, translating market intelligence, opportunity, and sales execution data into reliable, well-managed sales and demand plans that keep the portfolio positioned for execution and sustained growth.

• Responsible for executing the demand planning methodology, forecast accuracy standards, model management, and KPI framework, including accuracy, bias, and sales-related metrics.
• Overseeing the Sales Ops Analyst ensuring the monthly demand plan reflects a market-informed perspective that accounts for field intelligence, portfolio trends, and seasonality with a focus on improved forecast accuracy and process excellence.
• Review, validate, and present the monthly demand plan outlining top drivers and key call outs.
• Partner cross-functionally with Supply Chain, Business Development, Marketing, Finance, and Sales to align demand assumptions and proactively address at-risk inventory positions.
• Supporting department specialists with new product launches and strategy, base portfolio management, sales plan tracking, and day-to-day commercial team support.
• Translate product strategies into clear, executable sales plans. Supporting target market share and sales plan strategies set by department specialists.
• Deliver cadenced and ad hoc performance reporting and product and market analyses; providing actionable insights that support strategic decision-making and commercial accountability.
• Identify and escalation pricing friction, inventory constraints, and resource gaps that impede sales execution; coordinate with cross-functional partners to resolve.

• BA or BS degree (MBA or advanced degree preferred)
• Minimum of 5 years of relevant experience leading a commercial/ sales operations function within a pharmaceutical or biotechnology company or related industry with demonstrated mastery of analytical responsibilities
• Strong and deep understanding of industry data and effective utilization of data
• Advanced Excel skills
• Ability to work in a fluid environment with conflicting priorities, manage multiple projects simultaneously and meet tight deadlines
• High level of personable accountability, responsibility and integrity with the ability to set and hold themselves and others to high standards
• Strong written and oral communication skills

• Experience with data visualization tools such as Microsoft Power BI
• Experience in Sales Effectiveness including Sales Incentives
• Tangible experience in forecasting and Machine Learning models

Sales Operations Manager
Summary:
Sales Operations Manager The Sales Operations Manager serves the commercial organization, driving portfolio management, sales planning, and demand planning across both Direct and Indirect product lines. This role is a critical link between Business Development, Supply Chain, Marketing, and the Sales team, translating market intelligence, opportunity, and sales execution data into reliable, well-managed sales and demand plans that keep the portfolio positioned for execution and sustained growth.

Responsibilities:

• Responsible for executing the demand planning methodology, forecast accuracy standards, model management, and KPI framework, including accuracy, bias, and sales-related metrics.
• Overseeing the Sales Ops Analyst ensuring the monthly demand plan reflects a market-informed perspective that accounts for field intelligence, portfolio trends, and seasonality with a focus on improved forecast accuracy and process excellence.
• Re…