Fulfillment Associate

Description

The Fulfillment Associate owns each customer order from pick to pallet. You pick, configure, pack, and quality check orders so every shipment leaves complete, correct, and on time. You also pair smart home devices and refurbish realtor lockboxes to company standards. Success in this role depends on accuracy, consistent effort, and taking responsibility for your results.

Standards of Performance

• Quality:
  Every order, device, and lockbox to meet company standards before it moves forward.
• Accuracy:
  Right item, right quantity, right configuration, right paperwork, every time.
• Accountability:
  Own your work and your errors. Report problems early, correct them, and prevent repeats.
• Work Ethic:
  Arrive on time, stay focused, meet daily targets, and help the team finish the job.

Core Responsibilities

• Pick orders accurately from assigned bins and locations using pick lists and an RF scan gun.
• Verify part numbers and quantities before moving orders to the next station.
• Report short picks, mislabeled bins, and inventory discrepancies to the supervisor immediately.

• Pair and configure smart home devices (e.g., locks, hubs, thermostats).
• Test each device for connectivity and correct function before packing.
• Record serial numbers and pairing details accurately in the system.
• Escalate faulty or non-pairing devices for troubleshooting or RMA.

• Clean, inspect, refurbish, and test returned realtor lockboxes to company standards.
• Replace worn or damaged parts and batteries as needed.
• Sort units into designated areas: refurbished, repair, or scrap.

• Pack orders securely using the correct box size, dunnage, and labels.
• Perform a QC check on every order for correct items, quantities, configuration, and paperwork.
• Apply the "see something, say something" rule: if an order is in question, stop and raise it.

• Stack, stretch-wrap, and label pallets safely and to carrier requirements.
• Stage completed orders and pallets in the correct outbound area for Shipping.
• Communicate clearly with Shipping & Receiving on order status and priorities.

• Identify roadblocks, inefficiencies, and improvement opportunities, and bring them forward.
• Help develop and update standard operating procedures (SOPs).
• Meet daily productivity and accuracy targets.

• Support Shipping & Receiving with inbound shipments and RMA processing as needed.
• Build boxes and restock packing supplies.
• Keep work areas clean and organized.
• Perform other duties and projects as assigned.

• Inspect, maintain, and operate equipment (e.g., pallet jacks, scanners, label printers) per maintenance and safety guidelines.
• Follow all company policies, procedures, and safety rules.
• Provide basic facilities support as needed.

Requirements

Required

• 1+ year of experience in warehouse, fulfillment, or order picking/packing.
• Strong attention to detail and accuracy.
• Reliable, self-motivated, and accountable for your own work.
• Good communication skills and a team-first attitude.
• Ability to work in a fast-paced, deadline-driven environment.
• Comfortable using smartphones, apps, and handheld scanners.
• Basic proficiency with Google Workspace or Microsoft Office.
• Proficiency in English (reading, writing, and verbal communication).
• High School Diploma or GED.

Preferred

• Experience with electronics assembly, device setup, or light repair.
• ERP/WMS experience (Net Suite ERP and Salesforce CRM a plus).
• Forklift or powered industrial equipment certification.

Physical Requirements

• Stand, walk, bend, and reach for extended periods during a full shift.
• Lift and carry up to 50 lbs regularly.
• Perform repetitive hand tasks and fine motor work (e.g., device pairing, lockbox repair).
• Work in a warehouse environment with varying temperatures and noise levels.

For applicants located in California, the expected hourly pay range for this full-time role is $20.00–$22.00 per hour. This range reflects base hourly pay only, not a total compensation package. Rently reserves the right to pay more or less than the posted range, depending on the candidate’s experience and qualifications. The expected hourly pay range may be different for candidates located outside of California.

Full-Time

Employee Benefits:

75% monthly medical, dental, vision, disability, and life insurance premium coverage via Anthem Blue Cross with 2 HMO options (where available) and 2 PPO options. FSA, STD, LTD, and other voluntary plans…