Field Support Administrator

Overview

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At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. We are the UK’s largest independent specialist infrastructure delivery partner with a turnover in excess of £530 million (EBITDA £45m), and over 4,000 people with a countrywide network of locations. Our services cover the majority of the FTSE 100 & 250 respectfully.

Strong leadership, supporting our people, engagement with purpose, recognition, and operational excellence are central to our delivery. We are committed to quality and compliance in our delivery and strive to leave a legacy of high standards.

This role involves supporting the wider team of field support administrators, taking initiative with workload, and managing time effectively within day-to-day tasks. You will work as part of a team and assist with regional day-to-day duties with a high attention to detail in a fast-paced environment.

Position: Field Support Administrator

Location: Camberley STW, Home Counties South Region (Camberley, Surrey)

Job Type: permanent, full-time

Hours: Monday to Friday, 37.5 hours per week (start times to be discussed at interview)

Salary: £27,081 per annum

Benefits: 24 days holiday (plus bank holidays); health cash plan; onsite parking; auto enrolment pension scheme; wellbeing support; friendly working environment.

• Submissions of engineer’s hours to Payroll on a weekly and monthly basis by set deadline dates
• Submission of on call rota to payroll
• Managing the administrative duties with regards to engineers’ holiday, including generating reports
• Ensuring the regional calendar and rota are up to date
• Generating sickness reports on a daily, weekly and monthly basis
• Note taking during investigations and disciplinaries
• Booking engineers required courses and managing and documenting their certificates, ensuring that they are valid and any required training is renewed
• Helping with the uploading of CCTV footage of the completed works for Thames Water to review on BOX
• Looking at the jobs in terms of productivity and pricing up the completed jobs
• When necessary, conducting drug and alcohol tests for the engineers
• Assisting with the interview process for engineers, when required including note taking
• Ensuring the documents in and around the depot are kept up to date (including health and safety posters, fire warden and first aider posters, wellbeing posters, etc.)
• Submitting order requests for equipment for the stores, office and tipping
• Requesting PO numbers for order requests and uploading the delivery notes
• Challenging and accepting parking tickets (PCN’s)
• Responsible for stationary management: stationary for the office, PPE, managing any required purchase orders raised by the supplier
• Overseeing the submission and filing of a range of documents to the HR Management System, including but not limited to:
  New starters, Leavers, Probations, Changes in roles, salary, hours, manager;
  Investigations;
  Disciplinaries;
  Tipping;
  Expenses;
  Training certificates and cards;
  Authorised pay deductions
• Helping with any administrative duties which are required by the Regional Managers
• Any reasonable ad hoc projects, tasks, duties requested by senior management
• Be aware of Lanes Group policies and your responsibility towards them

What is essential is the ability to work safely to diagnose and deliver practical solutions to attain high levels of customer satisfaction.

The ideal candidate will:

• Be hard working and respectful
• Comply with health and safety standards
• Have great interpersonal skills to create relationships with the team, engineers, HR and wider Lanes Group network
• Have basic knowledge of both Microsoft 365 and Google Suite
• Have solid communication skills (both written and verbal)
• Be resourceful and proactive
• Multi-task, prioritise, work under pressure and on own initiative
• Have the ability to deal with people at different levels

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. We are committed to equal opportunities for all employees. Lanes Group is a signatory of the Charter for Employer Positive About Mental Health run by Mindful Employer.

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