GP Receptionist

Are you a warm, organised and professional individual who enjoys helping people? We are looking for a GP Receptionist to join our busy and supportive practice team.

As the first point of contact for our patients, you will play a vital role in creating a positive experience for everyone who contacts or visits the practice. You will be responsible for welcoming patients, managing appointments, handling telephone enquiries and supporting the smooth day‑to‑day running of our reception service.

We are seeking someone who has excellent communication and customer service skills, can remain calm under pressure, and is able to work efficiently in a fast‑paced healthcare environment. Previous reception or administrative experience is desirable, although full training will be provided for the right candidate.

In return, you will become part of a friendly and dedicated team that is committed to delivering high‑quality patient care. This is a rewarding opportunity to make a real difference in your local community while developing your skills within a respected and caring healthcare setting.

If you are reliable, compassionate and enjoy working with people, we would love to hear from you.

The role on offer is 13.5 hours to be worked:

Monday 08:00 - 12:30

Thursday 08:00 - 12:30

As a GP Receptionist, you will be the first point of contact for patients, providing a professional, friendly and efficient service both in person and over the telephone. You will be responsible for managing appointment bookings, responding to patient enquiries, signposting patients to the most appropriate services, and ensuring accurate information is recorded on clinical systems.

The role involves handling a high volume of telephone calls, welcoming patients at reception, processing requests, and dealing with a wide range of administrative tasks. You will work closely with GPs, nurses and the wider practice team to help ensure the smooth day‑to‑day running of the practice and support the delivery of high‑quality patient care.

The successful candidate will be expected to communicate sensitively and confidentially with patients, manage competing priorities, and deal with enquiries efficiently while maintaining excellent customer service standards. This is a varied and rewarding role that requires strong organisational skills, attention to detail, and the ability to remain calm and professional in a busy healthcare environment.

Located in the beautiful Surrey Hills, we are a well‑established and forward‑thinking GP organisation serving approximately 28,500 patients across two practice sites. We are committed to delivering high‑quality, patient‑centred healthcare to our local community and pride ourselves on providing accessible, compassionate and professional services.

Our organisation is made up of a wide range of dedicated professionals, including GPs, nurses, healthcare assistants, pharmacists, care coordinators, social prescribing link workers, receptionists, administrators and management staff. Every role plays an important part in supporting patients and ensuring the smooth running of our practices.

We pride ourselves on fostering a friendly, supportive and inclusive working environment where teamwork and mutual respect are at the heart of everything we do. Staff work collaboratively across both sites, sharing knowledge and expertise to provide the best possible care and service.

Working with us offers the opportunity to be part of a busy and rewarding healthcare setting where no two days are the same. We value our employees and support their development through training, learning opportunities and guidance from experienced colleagues.

This is an exciting opportunity to join a welcoming and dedicated team and make a real difference to the health and wellbeing of the communities we serve.

Job Purpose

To provide an efficient, professional, and friendly reception service to patients while supporting the clinical team in the smooth running of the practice. As a Care Navigator, you will assist patients in accessing appropriate services and ensuring their care needs are met, promoting the best…