Service Desk Coordinator

Service Desk Coordinator Job Overview:
We are seeking a highly organised and proactive Service Desk Coordinator to join our friendly and supportive team. This is a key role within the business, supporting and managing our fast paced service desk operations and ensuring a smooth, efficient service for both clients and engineers.
Service Desk Coordinator

Key Responsibilities:

* Acting as the first point of contact for clients

* Scheduling maintenance visit requests

* Coordinating the dispatch of service engineers

* Supporting the daily diary and ensuring it is managed effectively and logistically

* Ensuring timely, professional and clear communication with customers

* Scheduling quoted works

* Scheduling revisits and fault call-outs

* Closing jobs accurately and in a timely manner

* Providing ongoing support to engineers

* Ensuring equipment and materials are ordered and allocated to jobs
Service Desk Coordinator

Work Schedule:

The Service Desk Coordinator role is a full-time, office-based position in Camberley.

* Monday – Friday (excluding Bank Holidays)

* 08:30 – 17:00
Service Desk Coordinator Benefits:
 
* 20 leave days per annum increasing with service (Excluding Bank Holidays)
 
* Additional day off for your Birthday
 
* Free gym membership
 
* Company events
 
* Free parking
 
* Workplace Pension Scheme