Radiology Bookings Officer

The Radiology Department at Frimley Health NHS Foundation Trust is recruiting a bookings officer on a Band 3 post. The work centres on booking and coordinating outpatient appointments across several Trust sites and specialties, including patients from waiting lists, alongside telephone and email enquiries. The post is 30 hours a week and includes ad hoc cover of radiology reception desks. Applicants must already hold the right to work in the UK, as visa sponsorship is not available.

• Book and coordinate outpatient appointments across multiple Trust sites
• Book patient appointments from waiting lists
• Make and receive appointment calls with patients
• Respond to telephone and email enquiries
• Reschedule and cancel appointments at short notice when required
• Reschedule appointments affected by annual leave or other commitments
• Liaise with patients, clinical teams, clinical admin and internal and external stakeholders
• Input data into the EPIC and ICE systems
• Support the department to meet key performance and service targets
• Provide a welcoming and professional service to patients and visitors
• Cover the radiology reception areas on an ad hoc basis
• Contribute to an efficient, patient-centred administrative service

• GCSE English and Maths pass or equivalent

• Working in a busy environment
• Working with the public
• Working in an office
• Working in a hospital
• Using computers

• Strong written and verbal communication in English
• Effective communication
• Computer skills
• Good attention to detail
• Organisational skills

• Right to work in the UK for the full duration of the contract

• NHS experience
• Experience of appointment systems
• Good knowledge of NHS targets

• High Cost Area Supplement included in pay
• First class development opportunities
• Professional, management, leadership and clinical skills training
• Support for flexible working
• Focus on healthy work-life balance