Operations Support Executive

Working Hours

Monday to Friday 09:00-17:00

Knight Protection is a family‑run business that provides unrivalled protection services and solutions to wealthy individuals when at home, at work or traveling. We supply personal security services for a range of prestigious clients, including British and International royalty.

We are recognised as being among the top 1% of security firms in our market in the UK and have an outstanding reputation for our expertise, excellence in service and responsiveness.

The correct person will be joining the business at a very exciting time and will be able to play a part in its future. Over the last 3 years, we have doubled in size and have an ambitious growth plan over the next 5 years.

Our customers expect the best and we are looking for great people to help us with this growth.

Knight Protection has a vision to redefine what’s possible and to deliver better lives to the people we work with. As a family‑run business, we stay true to our values of trust, integrity and transparency, we look for this in the people we employ.

An exciting opportunity for an experienced multi‑site roster planner to combine operational delivery with a growing specialism in Learning & Development.

Our Client Support Executives are responsible for supporting the day‑to‑day running of a portfolio of sites, with a key focus on rostering, operational coordination, client support, reporting and frontline officer communication. They are the backbone of the company and work closely with both clients and Front‑Line Officers to ensure sites are resourced, compliant and operating smoothly.

This position requires previous rostering experience, ideally across multiple sites, together with the ability to manage changing priorities, maintain accuracy and communicate effectively with a wide range of stakeholders. The successful candidate will play a key role in ensuring our operational delivery remains efficient, compliant and customer focused.

In addition to the core Client Support Executive responsibilities, this role will take a lead role in supporting and coordinating our Learning and Development Programme for Front‑Line Officers. This programme is a key part of our commitment to developing our people, maintaining the highest professional standards and creating clear career progression opportunities across the business. As one of the primary points of contact for the programme, the successful candidate will help shape and continuously improve the learner experience whilst ensuring training, development and compliance activities are delivered effectively.

The role requires excellent communication skills, strong organisation and the ability to work well under pressure, particularly when dealing with last‑minute changes, staffing issues and operational demands. The successful candidate will work closely with Client Protection Managers, Operations, Payroll, Logistics and the wider business to ensure information is accurate, processes are followed and service standards are maintained.

Alongside Learning and Development responsibilities, the role will also support the Business Support Executive function where required, assisting with recruitment administration, onboarding, training records, compliance tracking, vetting documentation and leaver processes.

This opportunity would particularly suit an individual who has an interest in Learning and Development and wishes to build a career within this field. Working closely with Operations, Compliance and Senior Management, the successful candidate will gain exposure to training coordination, workforce development, compliance management, learning systems and progression planning, providing a strong foundation for future specialisation within Learning and Development.

• Plan, prepare and distribute Front‑Line Officer rosters across multiple sites.
• Manage leave requests, sickness absence and support with staffing issues.
• Respond to last‑minute operational changes, ensuring communication is clear and timely.
• Maintain and oversee scheduling systems for payroll,…