Customer Sales Advisor

Job Title

Customer Sales Consultant

£25,500 (£28,000 OTE)

Baghsot, Surrey

Full-time, 37.5 hours per week (including weekdays and weekends) Flexible shifts between 8:00am - 8:00pm, including some evenings

• Manage inbound customer enquiries via telephone and live chat
• Build strong, professional relationships with customers through a consultative sales approach
• Identify customer needs through effective questioning and active listening
• Provide tailored solutions with empathy and confidence
• Proactively close sales opportunities and achieve individual and team targets
• Maintain accurate records of customer interactions and sales activity
• Collaborate with internal teams to ensure a seamless customer journey
• Deliver consistently high levels of customer service

• Previous experience in customer service and/or sales (contact centre experience desirable)
• Confident communicator, particularly over the phone and via live chat
• Strong persuasion and negotiation skills
• Target-driven with a proven ability to meet or exceed KPIs
• Resilient with the ability to handle objections professionally
• Self-motivated with a positive, team‑oriented attitude
• Strong problem‑solving skills and ability to demonstrate empathy
• Flexible to work varied shifts, including evenings and weekends

• Performance-related quarterly bonus scheme, typically worth 8-10% of annual salary
• 28 days of annual leave, inclusive of public holidays
• An extra day of paid leave to celebrate your birthday, plus £50 in reward vouchers
• Attractive pension plan and employee share‑save options
• Commuter benefits including a cycle‑to‑work scheme and complimentary onsite parking
• Well‑being support such as access to an Employee Assistance Programme and discounted gym memberships
• Enhanced family-friendly benefits, including improved maternity, shared parental, and adoption leave
• Team-based incentives and regular social events
• Ongoing career development through structured induction, training programmes, apprenticeships, workshops, digital learning resources, and a paid volunteering day

JDRCC

We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.

JDR is acting as an Employment Agency in relation to this vacancy.