Administrator, Customer Service Rep, Customer Service​/HelpDesk

Due to our continued success, we now require a Customer Service Administrator to join our team asap on a short term contract basis. However, the role may become permanent should this be of interest but we are happy to consider those applicants only seeking temporary work. You could be a University graduate seeking work or simply be in between jobs.

Working for a well known online retail brand, you will be assisting with a mixture of customer service tasks both administrative and over the phone/email. Working Mon to Fri 8.30am to 5pm on site at our Frimley office. We offer weekly pay, free onsite parking and a modern and friendly team environment.

Duties for the role will include:

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• Taking inbound customer service calls and responding to resolve queries or provide customer information.
• Answering incoming emails from customers regarding their orders and our products.
• Placing orders onto the system and processing payments.
• Making outbound calls to customers who have not completed their online order fully
• Assisting with customer service and administration for our other brands in the business.
• General office admin and support as required to ensure customer service is maintained to the highest level and all data and documents are correct.

Working across our in house systems so you should be a confident user of the PC and Microsoft packages too.
You should have previous customer service experience, ideally gained within an office environment but it could be from a retail or hospitality role. You should have a confident telephone manner dealing with inbound and outbound calls. Excellent communication skills, verbal and written with accurate admin skills. Good PC skills and be quick to learn.

In return we can offer the opportunity to start week asap on an initial 2 3 month basis, weekly pay, paid holiday accrual and free onsite parking.

Please submit your CV asap for immediate consideration.