Receptionist, Healthcare

To provide a point of contact for patients. To facilitate effective communication between patients and the Primary Health Care Team and to promote a positive image of the practice to its patients and service users.

• Manning telephones: making and receiving calls, transferring calls accurately, booking patients in for appointments.
• Receiving and directing patients on arrival in a courteouis and efficient manner
• Receive and respond to requests from patients or practice team in relation to accessing the practice, including the use of the practice system(s) for online consultation and clinical and administration queries, ensuring this is supported and used effectively as the main route of access for patients, regardless of the mechanism of access (i.e. walk-in/in-person, telephone, online) and across the full operational hours of the practice.
• Undertaking administration to support the new patient registration process:
  Issuing practice information, obtaining completed questionnaires, checking completed registration forms and issuing New Patient medical check appointments.
• Preparing repeat prescriptions on the computer when required, in preparation for doctors to sign.
• Receiving and logging requests for home visits, telephone calls etc.
• Opening, locking up and securing the premises at night and carrying out the various checks this procedure entails such as checking the heating and ventilation.

Please note this is not a comprehensive list of all responsibilities, please refer to the Job Description attached for a full list.

We are Surrey Heath Community Providers Limited, which is a federation of 7 GP practices across 10 sites, covering a population of over 97,000 patients across Surrey Heath. We began in 2016 and now employ around 200 members of staff across our clinical and corporate support teams. Our services include Surrey Heath Primary Care Network, PRIMACY workflow management and Upper Gordon Road Surgery.

As a GP Federation and Primary Care Network, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners, in the provision of community based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of primary care services in Surrey Heath and believe in continuous commitment to quality service delivery and positive patient outcomes.

Patients are at the heart of everything we do, and we pride ourselves in ensuring our patients feel safe, supported, communicated with and respected, at a time when they may be feeling vulnerable.

Our vision is to provide high quality, seamless health care that enables people to lead healthier lives, whilst feeling supported and cared for.

Please see Supporting Documents for the full Job Description, list of responcibilities and Person Specification.

• 4 GCSEs (C and above) including English and Maths or equivalent.

• At least twelve months previous office experience.
• Experience of working with the general public. Experience of working within the NHS or general practice environment

• Knowledge of Microsoft Office packages e.g. PowerPoint, Word, Excel and other IT skills acquired through training and practical experience.
• Knowledge of NHS structures and organisational relationships. Experience using clinical systems, EMIS Web.

• Excellent verbal and written communication skills.
• Good listening and organisational skills.
• Clear, polite telephone manner.
• Experience of working with the public.
• Ability to work with minimum supervision.
• Ability to work within clear policy of confidentiality.
  
  Excellent customer care skills. Disciplined and organised, with the ability to work under pressure and manage own time.
• Able to work as part of a team, co-operating to work together and willing to help and assist wherever possible and appropriate.
• Able to collect and collate data

• Happy undertaking a Disclosure Barring Service (DBS) check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.