Service Desk Lead

We’re looking for a sharp, customer-focused Analyst to be at the heart of our application support and incident management function. You’ll be the go-to problem solver—diagnosing issues, interrogating data, and driving fast, effective resolutions that keep our services running smoothly.

What you’ll do

* Own and resolve application support incidents end to end

* Analyse data to identify root causes and prevent repeat issues

* Apply structured problem-solving to complex technical challenges

* Collaborate closely with the team to continuously improve service delivery

What you’ll bring

* Experience in application or technical support

* Strong analytical and troubleshooting skills

* Clear communication and a customer-first mindset

* Working knowledge of ITIL processes

* Ability to thrive under pressure and juggle priorities

A great role for someone who loves solving problems, working with data, and making a real impact on service quality