Senior IT Engineer

Established in 2006, Fluid One is an award-winning provider of Connected Cloud solutions with a £109m turnover at March 2024 and one of the consistently highest Net Promoter Scores (NPS) in the industry, securing 87 for January 2024. Underlying its services is Fluid One’s national fibre network, Platform One, which is the most connected network in the UK. Fluid One has a strong company culture enjoyed by 500 staff and was ranked as a 2 star accredited outstanding company to work for in the Best Companies to work for awards 2023.

Fluid One supports the needs of 2,500 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Fluid One consults with their customers to design solutions that complement their in-house IT structures, taking complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.

• Proven technical support experience in a similar environment
• Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies
• Experience of Intune and Autopilot
  - Management, Design, Implementation
• Current Windows Server versions & services Management, Design, Implementation
• Network Infrastructure
  - Management, Design and Implementation
• Remote Desktop Services, Session Host, Connection Broker experience beneficial
• Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge
• Understanding of incident and problem management, change and configuration management
• Understanding and experience with customer SLAs and KPIs
• Able to quickly learn and demonstrate a genuine interest in new technologies
• Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures
• Experience of team management and mentorship

• Employee Assistance programme (EAP)
• Life assurance (3 x salary)
• Sodexo Discount Platform
• Fluid One breakfast and refreshments on working days
• Pension contribution- 5% company contribution