Oracle Database Application Support Team Lead

Location: Bagshot

Company Description

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Job Description

Please note, role can be remote or hybrid, subject to location.

We are seeking a highly capable Oracle Database Application and Support Team Lead who remains hands‑on technically, while providing technical leadership and direction to a team of analysts.

The role supports 100+ customer environments, including high‑profile Public Sector organisations, across on‑premises, private cloud, and public cloud platforms.

This is a working technical lead role, where the successful candidate will spend a portion of their time engaged in database administration, troubleshooting, upgrades, and application support.

Main Responsibilities

Hands‑On Technical Responsibilities

Function as a senior technical engineer for Oracle Database platforms and associated application stacks.

Perform and lead Oracle Database upgrades, patching, and software deployments in customer environments.

Conduct 3rd‑line diagnostics and fault resolution, including performance tuning, data issues, backup failures, and application connectivity problems.

Proactively review monitoring, capacity, performance, and backup metrics; implement corrective actions before customer impact occurs.

Maintain robust backup, recovery, and restore solutions, with objective of improving operational effectiveness.

Lead technical input and support the team in major incidents and problem investigations, completing root cause analysis and implementing preventative fixes.

Maintain and improve technical documentation, runbooks, and support procedures

Technical Leadership

Function as the primary escalation point for complex Oracle and application‑related issues.

Collaborate with analysts from other teams on live issues, upgrades, and changes, providing real‑time guidance and technical direction.

Set technical standards and best practices for database administration and application support.

Review and quality‑check technical changes before implementation.

Serve as a technical mentor, raising the overall capability of the team through knowledge sharing and coaching.

Customer & Stakeholder Engagement

Engage directly with customers as lead to schedule work and manage conflicting priorities.

Translate complex technical issues into clear, practical explanations for customers and internal stakeholders.

Provide recommendations to customers on stability, performance, resilience, and upgrade planning.

Continuous Improvement & Automation

Identify inefficiencies within the service and directly contribute to:

Scripted maintenance

Automated health checks

Standardised deployment and upgrade processes

Drive improvements that reduce manual effort, improve reliability, and enhance customer outcomes.

Work closely with Networks, UNIX/Linux, Cloud Ops, and Application teams to resolve cross‑platform issues.

Qualifications

Essential Skills / Experience

Strong hands‑on experience with Oracle Database administration, including upgrades and patching (single‑instance environments).

Supporting Local government customers that use Revenues and benefits or Housing solutions.

Proven experience installing and supporting software on Linux, Solaris. Experience on Windows is a bonus.

Hands‑on deployment and support of Apache Tomcat‑based applications.

Experience working in live customer environments, providing production support.

Practical experience using ITSM tools such as Ivanti, Service Now, or similar.

Ability to lead technically while remaining operationally involved.

Strong customer communication skills across video, telephone, and email.

Eligibility for UK Security Clearance.

Desirable Skills / Experience

Oracle Certification.

Experience with Apache Web Server configuration and support.

Unix/Linux shell scripting skills for automation.

Experience implementing scripted database and application backup and recovery processes.

Understanding networking concepts relevant to database and application support.

Experience producing technical documentation and supporting runbooks.

Additional Information

We are proud of the benefits we offer employees of NEC Software Solutions

Private Medical Cover funded by NEC for Employees…