1st Line Support

1st Line Support

Camberley, Surrey

Up to £28,000 + Excellent Benefits

Lloyd Recruitment Services is delighted to be partnering with an established and expanding Managed Service Provider in Camberley. With years of experience supporting SMEs across the UK, our client has built an excellent reputation for delivering first-class IT support and solutions.

They are now looking for a 1st Line Support professional to join their friendly technical team. This is an excellent opportunity for someone with around 12 months' IT support experience, proven troubleshooting skills, and a genuine passion for technology and customer service.

Please note:

Due to the location of the role and client requirements, applicants must include their current location on their CV and be within a 45-minute commute of Camberley to be considered.

What's on Offer?

Salary up to £28,000 (depending on experience)
Hybrid working (2 days in the office)
Free onsite parking
Private Medical Healthcare
Ongoing training and career development
Monday-Friday, 37.5 hours per week

The Role

As a 1st Line Support professional, you will be the first point of contact for customers requiring technical assistance. You will provide support via telephone, email and remote access tools, troubleshooting a wide range of IT issues while delivering excellent customer service.

Working within agreed Service Level Agreements (SLAs), you will diagnose and resolve technical problems, maintain accurate support records and escalate more complex issues when required.

This is a fantastic opportunity to develop your technical skills, gain exposure to a wide range of technologies and progress your career within a successful MSP environment.

Key Responsibilities

Provide 1st Line support for Windows desktops, laptops, hardware and software
Troubleshoot hardware, software and Microsoft 365 issues
Support Microsoft 365 administration, including user accounts, licences, permissions and applications
Diagnose and resolve desktop, networking and connectivity issues
Escalate technical issues where required
Manage and update support tickets through the Helpdesk system
Create and maintain user and system documentation
Provide remote support and occasional customer site visits when required

What We're Looking For

Around 1 year's experience in a 1st Line Support, IT Support, Helpdesk or Service Desk role
Hands-on troubleshooting experience with the ability to diagnose and resolve technical issues
Good knowledge of Microsoft Windows Desktop Operating Systems
Experience supporting Microsoft Office and Microsoft 365
Understanding of basic networking principles, including TCP/IP and DNS
Knowledge of Active Directory, user accounts and permissions
Excellent communication and customer service skills
Ability to prioritise workloads and manage multiple support tickets
A logical approach to problem-solving with strong attention to detail
A proactive attitude and willingness to learn

Desirable Skills

Microsoft Server knowledge
SharePoint experience
Antivirus and backup software knowledge
Printer troubleshooting experience
Previous experience working within an MSP environment

Extra Information:

Refer a friend and earn up to £500 (see website for details).
Due to high application volumes, only shortlisted candidates will be contacted. If you don't hear from us within 5 days, please assume you have not been successful.
By applying, you accept Lloyd Recruitment Services' Privacy and GDPR Policy (see website).Lloyd Recruitment Services acts as an employment agency for this vacancy and is an equal opportunity employer