Service Desk Engineer

Background

The world around us is experiencing significant change, the greatest in generations.

At Motion Applied,we’reaccelerating the response to that change. Our vision is that our people and technologies will pioneer a better future. Our mission is to achieve breakthroughs in performance.

We’reat the cutting edgeof innovation in industries including automotive transportation and motor sport. We create solutions that drive efficiency and cost-effectiveness.

We want to help to reduce the carbon footprint and become more sustainable. Our focus is on electrification and telemetry,control and analytics.

To deliver efficient lightweight electric powertrain and vehicle development; motor sport solutions that make series more sustainable and efficient; reliable connectivity solutions for transportation and insightful analytics and monitoring of transport fleets.

By applying our expertise, we deliver real benefits and pioneer a better future.

To support the organisation through Business Technology Operations.

• Operate the Service Desk, being the 1st technical point of contact for the user community
• Working within the Business Technology team to deliver the best experience for the end-users

• Handle incoming technical support though the Service Desk system and walk-ins to the Tech Bar, and manage the support requests
• Provision and decommission user devices and provide induction for use of the ICT systems
• Run ICT inductions and helpnew staff through the ICT on-boarding process
• Install Engineering applications through service desk processes
• Package Applications for Windows and Mac
• Manage andmaintainmeeting rooms
• Support asset and change management processes
• Manage printers and their updates
• Capture knowledge and write support articles
• Help adviseour user community on the best application / service for their requirement
• Manage incidents to resolutionwithinSLA
• Analyses and repairs ICT product failures (software and hardware) including the Interpretation of diagnostics reports (e.g. system logs, network statistics, fault codes etc.) todetermineroot causes
• Liaise with hardware vendor when in support assets fail
• Work in a flexible manner withother teams to resolve user issues
• Information and cyber security management of corporate and product assets
• Out of hours support via on-call rota
• Escalate to Service Desk Manager/Business Technology team where required
• Supporting the multiple sitesin the Woking area.

• Windows and Mac Troubleshooting
• Excellent customer Service
• Experience of Intune, Defender, JAMF,EntraID& M365 Suite
• Previousexperienceofservice deskticketingtools
• Application Packaging
• Ability to workin a dynamic environment and manage time to get the best outcome for the business
• Experience of engineering /CAD systems would be an advantage
• Knowledge of Information security frameworks, with experience ofmaintainingcertificationprogrammes(ISO
  27001) and aligned with standards in the automotive and rail industry

In return for everything you bring to the table, we can ensure an exciting, challenging role in a dynamic business surrounded by some of the best people in their respective fields.

At Motion Applied we firmly believe it’s the relationships and friendships we create while working that make us special. We’re also aware that the world is changing and we are part of that change. We all want and need different things from our work and home lives, so, if you have commitments outside of work, we’re open to talking through flexible working options that work for you and us.

• Annual leave (25 days + bank holidays, pro-rated for part time colleagues).
• Enhanced Company Maternity, Paternity and Adoption leave and pay.
• Flexible…