Duty Manager - Workshop & Bodyshop Operations

Duty Manager
- Workshop & Bodyshop Operations

• Duty Manager
  - Workshop & Bodyshop Operations

Job Title:
Duty Manager
- Workshop & Bodyshop Operations

Salary: up to £60,000 (DOE) + car/car allowance + up to 15% annual bonus

Working Hours:
Monday to Friday (40 hours) plus weekends on a rota basis (approx 1 in
8)

Type of Employment:
Permanent

Join the UK’s largest B2B used vehicle service
At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe’s largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.

Now, this is where you fit in…
We’re looking for down-to‑earth people, with bags of energy, ready to make their mark on the automotive industry. Our Site Operations and Driving teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless.

Main purpose of the role:

Lead a High-Performing Automotive Operation

We are seeking an experienced, driven, and people-focused Workshop & Bodyshop Operations Duty Manager to join our fast-paced automotive refurbishment operation.

This is a pivotal leadership role with responsibility for the performance, productivity, quality, and engagement of a large, multi-skilled workshop team. You’ll lead Team Leaders, Senior Cosmetic Vehicle Technicians, Vehicle Painters, Preppers & Polishers, Mechanical Technicians, and a network of specialist subcontract repairers, ensuring vehicles are repaired safely, efficiently, and to the highest standards.

Reporting directly to the Centre Manager, you will play a key role in driving operational excellence, achieving business targets, and creating a culture of accountability, engagement, and continuous improvement.

As a member of the site leadership team, you will also act as a Duty Manager, deputising for the Centre Manager when required and providing leadership across the wider operation.

This is an excellent opportunity for an ambitious automotive leader who thrives in a high-volume environment and enjoys developing people, improving processes, and delivering outstanding result.

What You’ll Be Doing

Leadership & People Management

• Lead, inspire, and develop a large multi-skilled team across workshop and bodyshop operations.
• Create a high-performance culture focused on safety, quality, productivity, and customer satisfaction.
• Manage the full employee lifecycle, including recruitment, onboarding, performance management, development, succession planning, and employee engagement.
• Conduct regular one-to-ones, performance reviews, and coaching sessions to support individual and team growth.
• Effectively manage attendance, disciplinary, and grievance processes in line with company policies.
• Ensure effective workforce planning and resource allocation to meet operational demand.
• Clearly communicate business objectives, performance expectations, and site priorities.

Operational Management

• Oversee the day-to-day running of the workshop and bodyshop operations.
• Take ownership of production performance, ensuring repairs are completed safely, efficiently, and to agreed quality standards.
• Manage throughput, work in progress (WIP), and productivity to maximise operational efficiency and customer satisfaction.
• Monitor and improve KPIs relating to productivity, quality, turnaround times, and cost control.
• Identify operational challenges and implement sustainable improvement plans.
• Work closely with the Centre Manager and VE Team to achieve performance targets and business objectives.
• Collaborate with support functions and wider operational teams to optimise site performance.

Duty Management

• Deputise for the Centre Manager and fellow Duty Managers when required.
• Support the overall operational performance of the site and contribute to wider business initiatives.
• Resolve internal and external stakeholder queries and escalations professionally and effectively.
• Share responsibility for site governance, security, compliance, and company standards.
• Support the delivery of site budgets and financial objectives.
• Monitor…