Enterprise Account Director

Established in 2006, Fluid One is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. Fluid One has a strong company culture enjoyed by 480 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023.

Fluid One supports the needs of 2,350 customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), Fluid One has in‑house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, Fluid One’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era.

The company consults with its customers to design solutions that complement their in‑house IT structures; taking complex hybrid multi‑site environments, to make them simple and secure, so end‑users can access their business applications wherever they are.

Lead and grow a portfolio of enterprise clients, driving commercial performance across Fluid One’s core pillars:
Connectivity, Mobile, Modern Workspace, Cyber Security, and Managed Services . The role focuses on strategic account development, commercial ownership, and coordinating internal teams to deliver consistent value.

• Own and expand enterprise accounts, focusing on account penetration and identifying white‑space opportunities across all Fluid One pillars.
• Deliver structured QBRs, covering performance, risks, roadmap progress, and commercial opportunities.
• Maintain strong SFDC CRM hygiene to support accurate forecasting, pipeline visibility, and commercial reporting.
• Act as the conduit between clients and internal teams, ensuring alignment across technical, operational, project management, and commercial functions.
• Build and execute account plans, IT roadmaps, and risk registers aligned to client objectives.
• Lead commercial negotiations, including renewals, and contract changes with senior stakeholders.
• Work with Solution Architects, Technical Account Managers, Project Managers, and Operations to scope, design, with solutions across Connectivity, Mobile, Modern Workspace, Cyber, and Managed Services.
• Support onboarding and project delivery by ensuring consistent communication and a smooth client experience, working closely with Project Managers throughout delivery.

• Experience in IT, technology, managed services, or MSP environments, ideally with enterprise or mid‑market clients.
• Strong commercial acumen with the ability to identify, shape, and close opportunities across multiple product pillars.
• Confident communicator capable of leading QBRs and engaging senior stakeholders.
• Highly organised, proactive, and able to manage complex accounts with multiple work streams.
• Strong customer‑first mindset with excellent problem‑solving skills.
• Ability to coordinate cross‑functional teams, including Project Managers, to deliver successful outcomes.
• Keen listener with strong attention to detail and the ability to spot white‑space opportunities.
• Professional, credible, and able to build long‑term relationships.
• Full UK driving licence.

• Subsidised health and dental care
• Employee Assistance Programme (EAP)
• Life assurance (3x salary)
• Discount platform
• Pension contribution – 5% company contribution
• One day off for birthday

Send CV with covering letter to  with the job title as the subject field.

Fluid One is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation or age.