Tesco Colleague - Customer Service Desk Superstore

Availability Window

Days From time To time Sun 10:00:00 16:15:00 Tue 17:00:00 22:00:00 Wed 17:45:00 22:00:00 Sat 13:00:00 21:30:00

Rate starts from 13.28 an hour; increases to 14.55 for stores within the M25. Additional payments may apply depending on location.

Minimum of 16 guaranteed hours each week, with options for 12 hours.

Hours will be scheduled within the availability windows with 3 weeks' notice of shifts.

Customers are at the heart of everything we do. This role requires full commitment, variety of tasks, and excellent customer service.

• Supporting customers joyfully each day
• Working with a diverse team and learning new skills
• Flexible role with opportunities for career progression

Please note you must be over 18 to apply for this role. Tesco will only recruit individuals who have passed the school leaver's age.

• Knowing customers and serving them with passion and pride.
• Passionate and knowledgeable about the products and services within the store.
• Applying training to work safely and effectively.
• Managing customer complaints and ensuring satisfaction.
• Recording customer details and keeping information confidential.
• Performing safe and legal desk checks, reporting next steps.
• Handling waste responsibly, following food waste and recycling routines.
• Processing returned items accurately.
• Signing in visitors and briefing on health, safety and fire procedures.
• Controlling and protecting keys stored at the desk.
• Communicating clearly with Shift Leaders, Managers and Security.
• Participating in seasonal, community and charity events.
• Working across service, picking and replenishment areas as needed.
• Handling products with care to maintain quality.
• Living values, welcoming others, and following policies.

• A passion for delivering great service and greeting customers with a smile.
• Ability to build rapport and create a great shopping trip experience.
• Initiative in taking decisions that benefit customers.
• Teamwork and open communication with others.
• Building relationships with colleagues to create team spirit.
• Punctual and presentable to represent the brand.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm, or if it involves specific areas such as the warehouse or driving roles.

We welcome everyone regardless of background. Our goal is to create an inclusive environment where everyone feels represented and can be themselves at work.

We discuss flexible working options throughout the application process to support diverse life circumstances.

We are accredited Disability Confident Leader and provide an inclusive and accessible recruitment process, with support available for applicants with disabilities.