Sales Administrator; Maternity Cover

We are seeking a highly organised and detail-oriented Sales Administrator to join our dynamic team. This maternity cover position offers an excellent opportunity for candidates with strong administrative and computer literacy skills to support our sales operations. The successful applicant will play a vital role in maintaining efficient sales processes, managing customer relationships, and ensuring smooth communication across departments. Prior experience in sales administration is preferred.

• Ensuring customers receive exceptional service on the telephone and by email, replying to customer stock queries and processing the orders.
• Placing orders, swatch requests, tracking sales orders to ensure scheduled on time for delivery/ex mill dates or any other general enquiries whilst providing a high quality of service to each caller.
• Responsibility for arranging and sending requests for books and swatches which are relevant for the customers' end use.
• Booking out and sending delivery notes for fabrics being sent to the finishers.
• Completing the order summary update sheets for customers.
• Greeting all clients in a professional manner and offering refreshments if required.
• Completing the administrative needs of Sales Department.
• Franking outgoing post each day and ensure in time for collection.
• Maintaining and updating swatch requests which have been sent for new and existing customers.
• Advising low stocks of swatch books and liaising with Design for reordering to fulfil the stocks.
• Process emailed sales orders for Scotland customers and accounts that are managed.
• Ensuring that sales people have all the correct swatch and swatch books for their up and coming meetings with customers.
• Assisting other members in the team.

Previous experience in customer service is advantageous. This role provides an excellent platform for career development within a supportive environment that values organisational excellence and professional growth.