Reception Manager

Reception Manager – Hilton

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Welcome to a world of opportunities at the UK’s #1 Great Place to Work 2025, as voted by our team members! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. To share the light and warmth of hospitality.

With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Salary: £34,000 a year plus Incentives Scheme.

• Smart uniform provided
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ()
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Accommodation available with all bills included
• Guest Experience Day as part of your induction
• Modern and inclusive Team Member’s areas

• Oversee the entire Front Office operation to maintain high standards.
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty scheme.
• Maximise room occupancy at best rates and use up‑selling techniques to promote hotel services and facilities.
• Set departmental objectives, work schedules, budgets, policies, and procedures.
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.
• Maintain good communication and working relationships with all hotel departments.
• Monitor staffing levels to meet cover business demands.
• Conduct monthly communication meetings and produce minutes.
• Manage staff performance issues in compliance with company policies and procedures.
• Recruit, manage, train and develop the Front Office team.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Act in accordance with policies and procedures when working with front-of-house equipment and property management systems.
• Assist with other departments, as necessary.

• A degree or diploma in Hotel Management or equivalent.
• A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector.
• Experience of managing people and developing people.
• Previous experience of managing a department and Profit and Loss account.
• Excellent leadership, interpersonal and communication skills.
• Ability to work under pressure.
• Flexibility to respond to a variety of work situations.
• Ability to work on your own and as part of a team.

Work Locations:
Hilton Cobham

Schedule:

Full-time

Brand:
Hilton Hotels & Resorts

Job:
Guest Services, Operations, and Front Office

Seniority level:
Mid‑Senior level

Employment type:

Full-time

Job function:
Management and Manufacturing

Industries:
Hospitality