Guest Service Agent

Guest Service Agent – Hilton Garden Inn Silverstone

Hilton Garden Inn Silverstone is situated directly on the Hamilton straight of Silverstone circuit, offering 197 bedrooms and suites with views of the circuit and can transform into hospitality boxes during major events. The hotel features a fitness suite, coffee shop, trackside restaurant with terrace and a rooftop bar.

The Guest Service Agent provides reception services for guests, contributing to an exceptional overall experience from check‑in to check‑out. The role involves complete audits and upholds the highest standards of customer service.

• Hourly Rate of £12.27 plus incentives
• Uniform provided
• Free and healthy meals when on duty
• Growth opportunities and career development programmes
• Corporate responsibility programmes – find out how
• Team Member Travel Program: discounted hotel nights and 50% off Food and Beverages
• Team Member Referral Program
• High street discounts with Perks at Work
• Holiday entitlement: 28 days including bank holidays, increasing yearly to up to 33 days
• Free parking
• Discounted attractions at Silverstone
• Free gym membership
• Modern and inclusive Team Member areas

• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Ensure an efficient reception experience, including check‑in/out and audit procedures.
• Keep the Guest Service Manager fully aware of any relevant feedback from guests or other departments.
• Demonstrate a high level of customer service at all times.
• Attend appropriate training courses and assist with the Night Team’s training and development efforts.
• Maintain knowledge of hotel room categories, rates, packages, promotions and other product knowledge.
• Maximize room occupancy and use up‑selling techniques to promote hotel services and facilities.
• Use correct procedures regarding foreign currencies, credit cards and cash in accordance with hotel credit policy.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Act in accordance with policies and procedures when using front‑of‑house equipment and property management systems.
• Follow company brand standards.
• Assist other departments as necessary.

• Previous experience in a customer‑focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Calm, efficient, and organized with great attention to detail.
• Ability to multi‑task while maintaining a positive attitude when working with a guest.
• Professional manner with an emphasis on hospitality and guest service.
• Ability to work independently and as part of a team.
• Competent level of IT proficiency.

• Previous experience in cash handling.
• Front Office or Concierge experience in the hotel, leisure, and/or entertainment sectors.
• Conflict resolution experience.

Schedule:

Full‑time

Brand:
Hilton Garden Inn

Location:

Silverstone, United Kingdom

Salary: £12.27 per hour (advertised)

• Entry level

• Full‑time

• Other

• Hospitality

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