Service Advisor Kia

Now Hiring:
Customer-Focused Service Advisor – Be the Friendly Face of Our Service Department & Drive an Exceptional Experience Every Visit!

Be the Voice of Confidence – Guide Customers Through a Star Service Experience!

We’re looking for a customer‑focused, organized, and energetic Service Advisor to join our dynamic dealership team! As the first point of contact for service customers, you’ll play a key role in delivering a smooth, professional, and friendly experience from check‑in to pick‑up.

Location: Eagle St N, Cambridge ON (Kia)

Compensation: $,-$, per year

• Ascertain auto services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develop estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
• Maintain accurate records by recording problems and corrective actions planned
• Update job knowledge by participating in educational opportunities; reading manufacturers' publications
• Other duties as assigned

• Excellent customer service skills
• Auto experience considered an asset
• Valid G Driver’s License
• Able to work flexible hours within our business hours including Saturdays

• Health & wellness benefit enrollment opportunities
• Employee referral bonus opportunities
• Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop.
• Perkopolis Enrollment
• On-site parking

This posting reflects a current and active opening.

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier‑free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process.

Should you require this accommodation, please contact HR.