Service Advisor – Highland Center

Canadian Tire Stores encourage applicants to verify job opportunities by visiting the official Canadian Tire careers website at  before submitting personal information or applications.
Job summary  The Service Advisor works in a fast-paced Automotive Service Centre environment, communicating directly with customers and Service Centre employees, managing customers’ needs and expectations regarding auto service maintenance and repairs.
Benefits   An amazingly friendly team
Continued career opportunities
Profit‑sharing (conditions apply)
Employee discount
Diverse, inclusive and safe working environment
Work‑life balance
Flexible work hours
Ongoing training and learning
Scholarship opportunities
Reward and recognition program
Group benefit plan (conditions apply)
On‑site parking
Public transportation nearby
Working for an employer that’s involved in the community
Working for a locally owned business
Responsibilities   Greet, assist and thank customers in a friendly manner, over the phone and in person.
Offer professional and knowledgeable advice to build customer trust and loyalty.
Listen actively to identify customers’ concerns and problems with regards to repair and maintenance of their vehicle.
Prepare work orders and review the estimated costs with the customers.
Manage customers’ expectations of when their vehicle will be ready.
Act as a liaison between customers and Service Centre employees.
Schedule service appointments.
Ensure compliance with Health and Safety regulations.
Work collaboratively with our Auto Parts team to help customers across both departments.
Requirements / Skills   Knowledge of automotive, mechanical/technical expertise
Ability to work shifts (days, evenings, week‑ends and holidays)
Approachable
Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
Strong communication and interpersonal skills
Strong computer skills
Ability to plan, organize, delegate and follow‑up on daily tasks
Ability to stay calm under pressure, work well in a fast paced, busy shop environment
Good working knowledge of COSTAR (asset)
Experience in a similar role (asset)
Our store is dedicated to promoting diversity, inclusion and belonging in the workplace by providing a work environment free from barriers where no one is denied opportunities for reasons unrelated to their abilities. We celebrate and welcome the diversity of all employees. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
Vacancy Type:
New

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