Job Description & How to Apply Below
Customer-Focused Service Advisor – Be the Friendly Face of Our Service Department & Drive an Exceptional Experience Every Visit!
Be the Voice of Confidence – Guide Customers Through a Star Service Experience!
We’re looking for a customer‑focused, organized, and energetic Service Advisor to join our dynamic dealership team! As the first point of contact for service customers, you’ll play a key role in delivering a smooth, professional, and friendly experience from check‑in to pick‑up.
Location:
Eagle St N, Cambridge ON (Kia)
Compensation: $,-$, per year
What You Will Be Doing:
Ascertain auto services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
Develop estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
Maintain accurate records by recording problems and corrective actions planned
Update job knowledge by participating in educational opportunities; reading manufacturers' publications
Other duties as assigned
What You Bring to the Table:
Excellent customer service skills
Auto experience considered an asset
Valid G Driver’s License
Able to work flexible hours within our business hours including Saturdays
Benefits:
Health & wellness benefit enrollment opportunities
Employee referral bonus opportunities
Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop.
Perkopolis Enrollment
On-site parking
This posting reflects a current and active opening.
Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier‑free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process.
Should you require this accommodation, please contact HR.
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