Customer Experience Manager

Elevate your career as a Customer Experience Manager at our trusted automotive repair facility in Cambridge. We seek a professional with strong communication skills to join our family-oriented team.

Seeking a dedicated Customer Experience Manager to connect with customers and support a growing automotive shop. While automotive experience is a plus, strong customer service aptitude and a willingness to learn can propel your career here. Our family-run business values trust, teamwork, and personal growth, providing a solid foundation for success.

Key Responsibilities:

• Greet customers in person and over the phone

• Document customer concerns for technicians accurately

• Communicate service recommendations and timelines clearly

• Schedule appointments and manage shop workflow

• Process invoices, payments, and maintain records

Requirements:

• Strong customer service and communication skills

• Positive attitude and professional appearance

• Mechanical aptitude or interest in the automotive industry

• Valid Ontario driver’s license required

• Computer literacy and ability to learn quickly

Grow your skills and build lasting relationships in a supportive environment.
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