Strategic Customer Success Manager
Job in
Cambridge, Ontario, Canada
Listing for:
Lone Wolf Real Estate Technologies Inc
Full Time
position
Listed on 2025-12-31
Job specializations:
-
Business
Customer Success Mgr./ CSM, Client Relationship Manager
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
Take an active role in campaigns and business-building initiatives with the goal of increasing customer satisfaction and retention.Execute individualized/segmented account engagement plans for driving growth and adoption of Lone Wolf solutions for strategic accounts within assigned territories.Demonstrate product knowledge surrounding the adoption and usage of Lone Wolf core products.Work with key stakeholders to establish strong business relationships.Maintain a regular cadence of contact to identify and address business needs and challenges, field requests, and actively recognize cross-sell and up-sell opportunities.Coordinate the involvement of company personnel to meet account objectives and expectations, escalating issues when necessary.Manage renewal activities for contracted customers.Prioritize and schedule work activities to ensure established targets are achieved or exceeded.Use product and industry knowledge to help fill customer knowledge gaps, guide customers to the use of help resources, and reduce support dependency.Successfully master departmental KPIsSkills & Requirements
QUALIFICATIONS:
EDUCATION: Bachelor’s Degree preferred.
EXPERIENCE:
5+ years working within a customer-facing account management, customer success or sales role.Experience with Salesforce is an assetExperience working in a fast-paced, entrepreneurial, diverse and dynamic environment.Proven success in a competitive or goal-oriented work environment.Focus on Advocating for the CustomerKNOWLEDGE/SKILLS/ABILITIES:
Strong focus on customer satisfactionStrong listening and communication skillsAbility to adapt quickly as priorities shiftEfficient problem-solving abilitiesStrong time management and organizational skillsAbility to successfully manage/execute multiple projects simultaneouslyAbility to tackle issues with a sense of urgency while maintaining professionalism and accuracy
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