Student Life Representative

Position:
Student Life Representative

Location:

Conestoga College – Cambridge Campus

Reports to:

Member Support Associate; or, in their absence, the Member Support Supervisor

Time Requirement:
Up to 20 hours/week (Some evenings and weekends may be required)

Start Date:

April 21st, 2026

Hourly Wage: $20.65

Conestoga Students Incorporated (“CSI”) was founded in 1973 and is the official student association representing more than 21,000 students at all Conestoga College campuses. All full‑time fee‑paying students are the owners and customers of CSI, and we are dedicated to serving the students to the best of our ability.

CSI’s mission is to enhance student satisfaction and success by providing a variety of student services at a cost justified by the results. To achieve this mission, we are working to ensure students have access to skills development.

CSI is a team of enthusiastic individuals ready to assist students in their academic and professional ventures. CSI is committed to supporting its team members every step of the way through active coaching and opportunities to develop the necessary skills for all professional fields.

CSI’s student employees also have access to:

• Competitive Wages
• Paid Sick Days
• Paid time off to observe culturally significant events
• Discounts at our food services outlets
• Employee engagement activities

For more information on what we do and the services we offer, please check out our website at:

The Student Life Representative is a highly knowledgeable peer who is at the forefront of promoting and providing CSI’s student services and events at all campuses of Conestoga College. Although many of the duties and responsibilities relate to servicing student needs in the Service Hub area, Student Life Representatives also support and execute engaging promotions and event‑based activities. A high level of customer service and empathy is expected in this role;
Student Life Representatives must remain respectful, courteous, and professional at all times when servicing clients.

This position reports directly to the Member Support Supervisor or Manager. In carrying out the duties of this position, a great deal of autonomy is exercised with final overview by the Member Support Supervisor. It is also important that the Student Life Representative works closely with the Member Support Supervisor to ensure that they are up‑to‑date on the basic overall operations of CSI’s services.

In all activities, it is crucial that the Student Life Representative recognizes that service to students is a top priority.

You will learn to:

• Navigate various customer service and collaborative situations using interpersonal skills, critical thinking strategies, and relevant negotiation and conflict resolution skills to ensure a professional level of customer care
• Address typical human resource management issues as they relate to the administrative professional functions supporting the organization’s goals and strategic objectives
• Utilize technology and tools for communication, collaboration, information management, data analytics and decision support
• Execute small‑scale events and activities to meet organizational and/or client needs
• Propose strategies that support intercultural awareness and inclusion to create events that meet the needs of diverse populations
• Participate in marketing activities to promote company services, events, and activities
• Promote event and service information through a variety of methods to meet established objectives

• Provide quality customer service to the students of Conestoga College, adhering to the CSI Customer Service Standard
• Communicate CSI services, funding services, and events to the client base
• Respond to student and staff inquiries in a timely manner, directing client questions to the appropriate person
• Track all client inquiries, feedback, and concerns on the inquiry tracking spreadsheet
• Work closely with the Member Support Associate/Coordinator, reporting the status of CSI’s service operations
• Assist the Member Support Supervisor or the Member Support Associate in creating monthly counts and creating…