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Customer Service Representative
Job Description & How to Apply Below
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Challenger Motor Freight Company Profile
Challenger, part of the Fastfrate Group, is a leading North American transportation and logistics provider, offering Full Truck Load (FTL) services across North America, supported by integrated logistics solutions. With advanced fleet capabilities, modern facilities, and a strong commitment to service excellence, Challenger supports a wide range of industries with safe, reliable, and efficient operations. Employees at Challenger are part of a performance‑driven culture focused on safety, innovation, and continuous improvement.
Through advanced technology, ongoing training, and diverse career opportunities across driving, operations, maintenance, logistics, and administration, Challenger provides an environment where motivated individuals can build long‑term, rewarding careers.
Why you’ll love working here
A workplace where you can learn, grow, and build your career
A culture that encourages new ideas and continuous improvement
Supportive leaders who provide guidance while giving you autonomy
A team‑focused environment
A competitive total‑rewards package, including group benefits and a company‑sponsored retirement savings plan
Support for professional memberships, training, and certifications
The Opportunity
This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem‑solving, and continuous learning.
Role Summary
The Customer Service Representative is the first point of contact for Challenger customers from the initial booking, throughout transit, and until freight has successfully delivered. In addition, the Customer Service Representative interacts and communicates with internal partners to ensure the best possible customer service is provided from the start to end of transit for each customer’s loads.
Hours of Work
Monday to Friday, 8:00am–5:00pm
Work Arrangement
On‑site
Position Type
Non‑Union
Employment Status
Permanent
Compensation
$37,000 to $45,000
Work Location & Environment
300 Maple Grove Rd, Cambridge, ON
Office environment
Key Accountabilities
Email communication to external customers, shippers and consignees, and internal partners such as Driver Coordinators, Planners, Sales Representatives, Traffic and Management
Book pickup and delivery appointments and schedule as required
Notify external and internal customers of late arrival
Trace loads, inquire on rates and capacity
Answer incoming calls and transfer appropriately
Data enter orders via EDI or manually inputting into the system
Enter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed
Supply accurate information/updates through online portals for various customers and weekly reporting
Trouble shoot problems including rescheduling and cancellation of loads
Maintain customer profiles and ensure all special requirements are noted in profile and the order
Qualifications
We’re looking for someone who brings:
Education & Experience
Minimum 2 years’ experience in a corporate customer service
High School Diploma or GED (Post‑Secondary Degree or Diploma considered an asset)
Experience in the transportation industry considered an asset
Skills & Attributes
Commitment to customer satisfaction and a customer focused mentality.
Strong computer skills.
Excellent communication skills.
Strong organizational skills and the ability to work on multiple tasks simultaneously.
Creative and effective problem‑solving ability.
Well‑organized, enthusiastic, professional and a positive team member.
Commitment to customer satisfaction and customer focused
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