Bilingual Customer Advisor

Be a key player in customer service as a Bilingual Customer Advisor in our Cambridge office. This position is fully office-based and focuses on supporting customers in Spanish, Italian, German, or Polish.

As a Bilingual Customer Advisor, you'll engage with clients daily, providing top-notch customer service through phone, email, and live chat.

Your role will include logging calls, conducting product training, and reporting issues as they arise for seamless customer experiences.

Key Responsibilities:

• Deliver excellent customer support across all platforms

• Manage incoming queries via phone, email, and chat

• Log calls accurately for efficient service tracking

• Train customers on product usage and features

• Monitor and document any service issues for resolution

Requirements:

• Fluent in Spanish, Italian, German, or Polish

• Beneficial experience in the customer service sector

• Great communication and IT skills

• High attention to detail with a customer-focused attitude

• Willingness to take on additional tasks as needed

Enhance customer engagement while thriving in a supportive Cambridge environment.
#J-18808-Ljbffr