Customer Service Expert at Challenger Freight

Become a vital part of Challenger Motor Freight’s team as a Customer Service Representative. This on-site role focuses on delivering unparalleled customer care throughout the shipping process.

At Challenger in Cambridge, ON, you will be the first point of contact for customers, ensuring smooth freight transactions from start to finish.

Your role involves communicating across departments and troubleshooting challenges to maintain high service standards.

Key Responsibilities:

• Facilitate communication with external customers and internal teams

• Schedule and confirm freight pickups and deliveries

• Update customers on load statuses and delays

• Accurately enter orders using EDI systems

• Maintain comprehensive customer profiles

Requirements:

• Minimum 2 years in a customer service role

• High School Diploma or equivalent

• Preferred experience in the transportation industry

• Strong organizational and computer skills

• Proficient in effective communication

Bring your expertise and commitment to customer satisfaction to Challenger Motor Freight, supporting their mission in Cambridge.
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