On-Site Customer Service Representative

Position: On-Site Customer Service Representative Role
Become an On-Site Customer Service Representative with Challenger Motor Freight, driving customer satisfaction in Cambridge, Ontario. Engage with a dynamic team focused on operational excellence and problem-solving.

This temporary contract role involves managing the customer experience from booking through delivery of freight. You will need to effectively communicate with both customers and internal teams, demonstrating a strong customer-oriented attitude and excellent organizational skills in a busy office environment.

Key Responsibilities:

• Communicate effectively via email and phone

• Book and manage delivery and pickup schedules

• Inform customers about any delays or issues

• Enter all required data accurately into the system

• Troubleshoot and resolve customer inquiries efficiently

Requirements:

• Minimum of 2 years experience in a customer service role

• High School Diploma or GED is mandatory

• Experience in the transportation field is beneficial

• Excellent computer and communication proficiency

• Ability to multitask while ensuring customer satisfaction

Utilize your customer service expertise to thrive at Challenger Motor Freight.
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