Bilingual Customer Service Associate

Are you passionate about helping others and providing exceptional service? Join our team as a Bilingual French Customer Service Associate and make a difference every day! We’re seeking enthusiastic individuals who excel in a fast-paced environment and are committed to delivering outstanding support to our valued customers.

What you will do:

• Handle inbound customer inquiries via phone and email with professionalism and empathy.
• Provide exceptional service by thoroughly explaining benefit coverage, ensuring customer satisfaction, and building strong rapport.
• Open and manage insurance cases, guiding clients through their service needs with care and efficiency.
• Anticipate customer needs by providing relevant solutions and staying updated on product and policy updates.
• Accurately enter and research customer data, enter customer information into software, interpret policies, and initiate claims as needed.
• Send claim forms, answer claims status questions, and resolve policy inquiries.
• Provide pre-trip assistance, answer related questions, and interpret policies to clarify benefits and limitations.
• Assist clients in navigating pertinent websites for online content and claim submission.
• Administer and enforce client confidentiality regarding Canada’s Personal Information Protection and Electronic Document Act.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

What you will bring:

• Post-secondary education or equivalent work experience.
• Flexibility to work a rotating schedule between 6:30am and 12:30am Eastern Time.
• Experience in a customer service call center environment is highly preferred.
• Excellent communication skills, both verbal and written.
• Strong multi-tasking abilities, including typing while engaging with customers.
• Proven problem-solving skills and the ability to use initiative and independent judgment.
• Possess superb customer service skills, a strong customer focus, and commitment to customer satisfaction.
• While this role is fully remote, candidates must reside in a commutable distance to our Cambridge, ON office to be considered. You may be asked to come to the office for special events.
• Fluency in French is required for this role.

What we offer:

Annualized base pay is $20.08 CAD per hour

Employees may also qualify for performance-based bonuses, merit increases, and other incentives based on individual and company performance. The availability and amount of these additional compensation elements are determined by company policy and may vary.

Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

We offer a comprehensive benefits package that includes health, dental, and vision insurance, retirement savings plans, paid time off, and other employee programs. Eligibility for benefits is subject to plan terms and conditions and may vary based on position and/or employment status.

At Allianz we use some AI-assisted technology as part of our recruitment process to help match candidates to roles based on skills, experience, job title, and location. AI supports our recruiters by enhancing the efficiency and accuracy of candidate assessments and job recommendations, while all applications are reviewed by our recruitment team and final hiring decisions are made by humans.

Multiple vacancies may be filled from this job posting

How We Hire:

We hire directly. Allianz Partners does…