Temporary Customer Service Administrator

Temporary Customer Service Administrator   Job Category  :  Customer Service

Requisition Number  :  TEMPO
001923
Posted :
August 31, 2026
Full-Time
On-site
Locations  Showing 1 location
Arrow Engineered Products Cambridge N
1050 Fountain St N
Cambridge, ON N3H, CAN

Description   Company Introduction:
Arrow Machine and Fabrication Group is an engineering-focused solution provider of machined castings, fabrications, and assemblies. We serve OEM customers in the rail, material handling, mining, defense, heavy truck, agriculture, power systems, construction, nuclear, engineered products, architectural, and forestry industries. We have access to the broadest range of metalwork solutions in the world through our elite group of companies. Arrow focuses on providing innovative design, quality craftsmanship, and exceptional customer service.
Group Division:
At Arrow Engineered Products, we design and manufacture turnkey solutions for a wide range of customers with needs in nuclear, chemical mixing, heat exchanger, and autoclave systems, including fuel storage and various custom-designed pressure and non-pressure systems, all in compliance with ASME, PED, ULC, and API certified design criteria.

* Please note this is a temporary contract position for approximately 12 months
* Compensation Range: $55,000 annually, eligible for benefits

Primary Responsibilities:

Primary customer contact for all Purchase Orders
Confirm accuracy of POs upon receipt and enter  Visual Manufacturing
Handle customer orders, including order entry, tracking, and follow-up. Ensure timely and accurate delivery of products/services.
Provide administrative assistance to the customer service team, including preparing reports, handling correspondence, and organizing meetings.
Issue firm work orders to manufacturing / scheduling group
Work with Production Schedulers to coordinate of shipments to customers
Provide RMA’s (Return Material Authorizations) when required
Maintain up-to-date customer information in the company’s database, including contact details, order history, and preferences.
Perform EDI (Electronic Date Interchange) functions for customers
Follow all Occupational Health and Safety Regulations and Company Health and Safety Policies and Procedures
Telephone reception and routing of incoming call
Gather customer feedback and share insights with the management team to improve services and customer experience.

Educational Requirements:

High school or Post Secondary Business Diploma or Degree preferred
Required Skills & Expertise:
Minimum 1 – 2 years progressive customer service experience within a manufacturing environment or combination of relevant experience and professional education
Excellent interpersonal and communication skills written & verbal
Meticulous attention to detail & dedication to continuous improvement
Excellent ability to multi-task & effectively manage many projects simultaneously
Positively and swiftly adapts to change
MS Office Excel, Word & Outlook
Visual Manufacturing
Physical Demands:
Sitting for long periods of time, some walking, standing. Repetitive use of hands / fingers to operate Computer keyboard and other office equipment
Arrow is committed to diversity and inclusion. We provide accommodations throughout the recruitment process in line with the Human Rights Code and Accessibility for Ontarians with Disabilities Act.
Candidates please note, we do not use AI for application screening.

Disclaimer: Only emails from  are official. Any other contact is unauthorized.  #IND-HP

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