Customer Service Associate at Driven Brands

Elevate customer satisfaction as a Customer Service Associate with Driven Brands in Charlotte, NC. Engage with clients for estimates, invoices, and exemplary service every day.

As part of Uniban Canada within the Driven Brands family, this role focuses on assisting walk-ins, handling phone inquiries, and creating quotes. Ideal candidates will possess customer service experience, showcasing strong communication and basic computer skills. You will also assist the Manager and maintain a positive, professional demeanor while ensuring accuracy in all transactions.

Key Responsibilities:

• Assist walk-ins and returning customers efficiently

• Create estimates and process invoices for auto services

• Answer phones and respond to customer inquiries promptly

• Confirm parts and materials prior to dispatching

• Maintain professionalism and a positive work environment

Requirements:

• Positive attitude with a customer service orientation

• Basic computer skills for documentation input

• Strong communication abilities with customers

• Prior phone or call center experience preferred

Bring your customer service expertise to help fuel the pursuit of opportunities at Driven Brands.